Amanda Calderon
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Adtalem Global Education
01.2022 - Current
- Handled student inquiries courteously and professionally.
- Actively listened to students, handled concerns quickly and escalated major issues to supervisor.
- Answered student questions regarding their program.
- Provided students with information on where to view their Program Progress Guide to choose correct courses for registration.
- Clarified students issues and determined root cause of problems to resolve quickly.
- Provided students with steps on how to self register through the student portal.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Skilled at working independently and collaboratively in team environment by being part of the Change Champion team.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed, including participating with POC.
- Assisted students with procedures on how to either drop or course withdraw from courses.
Customer Service Representative
Aerotek
01.2020 - 01.2022
- Answered constant flow of student calls with minimal wait times.
- Answered questions regarding students program with best of my ability
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Tracked student cases and updated student with information.
- Provide students with information regarding their courses and program.
- Answer incoming student chats.
- Walk students through their student portal on how to view contact information, access school forms and self schedule appointments.
- Assist in assigning student emails to appropriate designation.
- Provide basic technical support for students.
Foreign Bank Teller
Texas Currency Exchange
01.2020 - 03.2020
- Answered customer inquiries regarding services charges and interest rates.
- Counted and packaged currency and coins.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Assisted with training of new tellers on policies and procedures.
Tier 2 Technical Support Specialist
Conduit Global
04.2017 - 01.2020
- Provided bilingual technical support for Verizon Prepaid cellphone services
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Performed technical troubleshooting and diagnosis, software installation to phones and routers.
- Assisted customers with payment and billing support.
- Assisted new customers with creating and activating new accounts.
Education
High School Diploma -
Lexington High School
Lexington, TX05.
No Degree -
Culinary Academy of Austin
Austin, TXSkills
- Customer Relations
- System Implementation
- Customer Service
- Technical Support
- Managing Multiple Tasks
- Team Development
- Computer Proficiency
- Typing Proficiency
- Reading Comprehension
- Research
- Registration Requirements
- Administrative Support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Adtalem Global Education
01.2022 - Current
Customer Service Representative
Aerotek
01.2020 - 01.2022
Foreign Bank Teller
Texas Currency Exchange
01.2020 - 03.2020
Tier 2 Technical Support Specialist
Conduit Global
04.2017 - 01.2020
High School Diploma -
Lexington High School
No Degree -
Culinary Academy of Austin