Amanda Calhoun
Wilburton
Summary
Results-driven professional skilled in schedule coordination and office administration. Demonstrated success in enhancing client satisfaction through effective communication and streamlined processes.
Detail-oriented office coordinator with proven experience in managing office operations and customer service. Known for strong time management and client relations skills, consistently improving workflow efficiency and enhancing overall client satisfaction.
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
9
9
years of professional experience
Work History
Office Coordinator
Harris Auto Sales
McAlester, OK
08.2025 - Current
- Coordinated office operations to enhance workflow efficiency and maintain organized environments.
- Managed scheduling for customer appointments, ensuring optimal use of resources.
- Supported customer inquiries through effective communication, enhancing overall client satisfaction.
- Implemented filing systems for documentation, improving accessibility and retrieval processes.
- Utilized software tools for data entry and record management, ensuring accuracy and consistency in records.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Assisted in processing sales paperwork, contributing to timely transaction completion.
Customer Service Representative
The Petal
Talihina, OK
02.2025 - 08.2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to track customer interactions and streamline communication processes.
- Developed comprehensive knowledge of product offerings to provide tailored solutions for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with cross-functional teams to enhance service delivery and improve client satisfaction.
Wait Staff Member
Treats and Treasures
Talihina, OK
05.2024 - 08.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and addressed customer inquiries promptly.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed table setups, ensuring cleanliness and organization for optimal guest experience.
- Processed payments accurately using point-of-sale systems, maintaining cash handling integrity.
- Supported training of new staff members by sharing best practices and operational procedures.
- Adapted quickly to changing priorities during peak hours, enhancing overall team efficiency.
- Contributed to a positive dining atmosphere through effective communication and teamwork skills.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Mill Clean-Up
OK Foods
Heavener, OK
12.2016 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Psychology
Mid-America Christian University
Oklahoma City, OKGED -
Poteau Learning Center
Poteau, OK02-2020
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Client relations
Timeline
Office Coordinator
Harris Auto Sales
08.2025 - Current
Customer Service Representative
The Petal
02.2025 - 08.2025
Wait Staff Member
Treats and Treasures
05.2024 - 08.2025
Mill Clean-Up
OK Foods
12.2016 - 09.2023
Bachelor of Science - Psychology
Mid-America Christian University
GED -
Poteau Learning Center