Amanda Cardenas
Katy,Texas
Overview
14
14
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
Katy, TX
12.2014 - Current
- Server Skill Trainer
- SA Expo
- Togo Server
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Provided exceptional service to high volume of daily customers.
- Stayed informed about daily specials, new menu items, promotions.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked food before serving it to customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Assisted in training new servers for success.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collected dirty dishes
Picker
Amazon
Houston, TX
08.2019 - 07.2022
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Monitored product quality, reporting problems to mitigate safety issues and improve processes.
- Received and processed customer orders for merchandise in a timely manner.
- Estimated weights, heights and centers of balance to make precise placements.
- Verified accuracy of items picked, packed and shipped to customers.
- Tracked outgoing orders to provide shipping status to customers.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Placed products on conveyors for final wrapping and shipment.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Inspected product quality prior to packing and shipping out orders.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Pulled and packed product using various tools and equipment to meet order goals.
- Packaged items with appropriate materials to prevent damage during shipping.
- Utilized RF scanners to scan products accurately and efficiently.
- Monitored expiration dates on perishable items stored in refrigerators and freezers; removed expired goods from shelves promptly.
- Organized goods within the warehouse according to item categories, size or weight.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Cross trained to pack items
- Cross trained to operate kickout operations
- Skill Trainer Leader
Baker
Butcher Block Steakhouse
Stephens City, VA
08.2011 - 03.2014
- Measured out ingredients accurately to ensure consistent product quality.
- Followed food safety guidelines while preparing all food items.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Operated ovens and other equipment to bake products according to established recipes.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Rotated stock as needed to keep freshness intact.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Organized store by returning merchandise to proper areas and restocked displays.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
Education
Cosmetology
Beauty School
Stephens City, VA12-2013
High School Diploma -
Sherando High School
Stephens City, VA06-2011
Skills
- Team member support
- High volume dining
- Professional appearance
- Table resetting
- Cleanliness standards
- Multitasking and organization
- Strong work ethic
- Food station setup
- Hospitality service expertise
- Food running
- POS operation
- Food safety
- Team collaboration
- Safe food handling
- Server training
- Take-out service
- Quality control
- Task prioritization
Accomplishments
- High School Diploma
- 2019 Employee of the Year & 1st in District for Cracker Barrel in Katy Texas
Languages
English
Professional
Timeline
Picker
Amazon
08.2019 - 07.2022
Server
Cracker Barrell Old Country Store
12.2014 - Current
Baker
Butcher Block Steakhouse
08.2011 - 03.2014
Cosmetology
Beauty School
High School Diploma -
Sherando High School