AMANDA CARNES
Buda,Texas
Summary
hi
Overview
7
7
years of professional experience
Work History
HFX Coach – Patient Management Coach
Nevro
11.2021 - Current
- Served as a virtual customer support representative, including troubleshooting, education, and patient follow up for company products
- Maintained daily roster of patient follow up, to optimize pain relief across multiple territories.
- Multitasked in order to keep up with a high volume of patients and daily calls
- Collaborated with cross functional teams to facilitate client care and patient satisfactory rates.
- Streamlined given responsibilities, while additionally training and mentoring new employees.
- Provided clear communication, guidance and support to current and potential customers.
Office Administrator
Glaucoma Institute of Austin
07.2021 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Administrative Assistant
Stamps Chiropractic and Wellness Center
01.2017 - 01.2020
- Performed basic therapies on patients needing acute medical care
- Completed forms, reports, logs and records to quickly handle all documentation for customers
- Assisted in patient check in and check out to improve office efficiency and patient flow
- Opened and closed location and monitored shift changes to uphold successful operation strategies and maximize business success
Education
Master of Business Administration - Healthcare Administration
Abilene Christian University
Abilene, TXBachelor of Science - Allied Health
Texas A&M University
College Station, TXSkills
- Communications Strategies
- Workflow Processes
- Customer Satisfaction
- Quality Management
- Corrective Actions
- Proficient in Salesforce
- Proficient Word, Excel, PowerPoint
Timeline
HFX Coach – Patient Management Coach
Nevro
11.2021 - Current
Office Administrator
Glaucoma Institute of Austin
07.2021 - 11.2021
Administrative Assistant
Stamps Chiropractic and Wellness Center
01.2017 - 01.2020
Master of Business Administration - Healthcare Administration
Abilene Christian University
Bachelor of Science - Allied Health
Texas A&M University