Amanda carroll
Louisville
Summary
Dedicated professional with extensive experience in healthcare coordination. Known for strong work ethic and excellent verbal and written communication skills. Adept at managing schedules, resolving conflicts, and fostering collaboration among healthcare teams to improve operational efficiency.
Overview
25
25
years of professional experience
Work History
Scheduling Coordinator
Trilogy Health Services
Louisville, KY
07.2025 - Current
- Coordinated daily scheduling for nursing staff to optimize patient care delivery.
- Collaborated with team members to resolve scheduling conflicts effectively.
- Adapted quickly to changes in staffing needs and patient requirements.
- Maintained accurate records of schedules and changes for compliance purposes.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Cancer Registry Coordinator
Norton Healthcare
Louisville, KY
11.2018 - 07.2025
- Developed and maintained strong relationships with healthcare providers to enhance collaboration.
- Entered data, generated reports
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Followed release of personal health information guidelines set forth by HIPAA.
- Facilitated efficient tumor board meetings by preparing comprehensive case summaries and presenting relevant patient data.
- Conducted follow-ups with patients to gather vital information on disease progression, recurrence, or death necessary for comprehensive tracking.
- Performed various administrative tasks by filing, copying and faxing documents.
Receptionist
KentuckyOne Health, Jewish Hospital
Louisville, KY
03.2001 - 11.2018
- Managed multi-line phone system, directing calls to appropriate departments and personnel.
- Scheduled patient appointments, ensuring optimal utilization of healthcare provider time.
- Maintained organized reception area, providing a welcoming environment for patients and visitors.
- Coordinated communication between medical staff and patients, enhancing service delivery efficiency.
- Processed patient registrations and information updates with accuracy and attention to detail.
- Trained new reception staff on office protocols and customer service best practices.
- Implemented streamlined check-in procedures, reducing wait times for patients significantly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
High School Diploma -
Seneca High School
Louisville, KY05-1998
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Schedule management
- Staff coordination
Timeline
Scheduling Coordinator
Trilogy Health Services
07.2025 - Current
Cancer Registry Coordinator
Norton Healthcare
11.2018 - 07.2025
Receptionist
KentuckyOne Health, Jewish Hospital
03.2001 - 11.2018
High School Diploma -
Seneca High School