Amanda Carson
DeSoto,TX
Summary
Experienced professional with over ten years of experience in the insurance industry . Skilled in relationship building and management, sales and community engagement. Excels at delivering quality results and track record of exceeding business objectives.
Overview
11
11
years of professional experience
Work History
Bodily Injury Claims Adjuster-Commercial Trucking
Edge Claims
Westlake, TX
08.2024 - Current
- Evaluated bodily injury claims to determine settlement amounts and liability issues.
- Collaborated with medical professionals and attorneys to obtain necessary documentation for claims processing.
- Negotiated settlements with claimants, ensuring fair compensation while minimizing risk for the company.
- Analyzed case files and gathered evidence to support claim decisions and expedite resolution processes.
Claims Generalist
Progressive Insurance Company
Lewisville, TX
04.2022 - 08.2024
- Determines coverage and liability
- Negotiate with injured claimants.
- Settle claims and set reserves.
- Analyze and interpret medical reports, follow up with no-fault parties, and manage claim process to ensure efficient resolution.
- Interview, collect and document information from various parties including insureds, claimants, attorneys, and agents/brokers.
Claims Specialist
State Farm Insurance Company
Richardson, TX
02.2020 - 02.2021
- Substantial contact with policyholders, account reps and agents, claimants, law enforcement agencies, witnesses, medical providers and technical experts for the purpose of investigating claims and determining extent of liability, damages and potential pay out.
- Source and engage resources required to investigate claims such as subrogation, risk control, nurse consultants and fire or fraud investigators and to other experts.
- Determines and verifies nature and extent of injuries.
- Evaluates liability and damages exposure.
- Establishes proper indemnity and expense reserves.
- Negotiates disposition of claims and alternate means of resolution.
- Administers litigated claims including developing and supporting litigation plans with counsel, and tracking and limiting legal expenses.
- Attends depositions, mediations, arbitrations, trials and other legal proceedings.
- Recognizes and reports adverse events and unusual severe risks
Associate Underwriter/Account Manager
Utica National Insurance Group.
Richardson, TX
01.2018 - 01.2019
- Triage new business to ensure all required information has been received, request additional information and determine if submission meets class and acceptability guidelines.
- Prepare underwriting documentation forms and workbooks and enter general information. Analyze and compile loss information for underwriter review.
- Issue binder confirmations to agents and review processing information.
- Maintain reports as required.
- Process various documents such as policy audits, cancellations and reinstatements.
- Handles new business, quotations, renewals and declinations.
- Underwrite business in assigned territory to maximize profit potential.
- Order loss controls and follow up on any recommendations.
Associate Commercial Representative
Liberty Mutual
Plano, TX
01.2017 - 01.2018
- Ordered various reports, loss runs, MVRs and follow up on receipt.
- Issued Certificates of Insurance, Evidence of Property and Temporary Auto ID Cards
- Processed various documents such as policy audits, cancellations and reinstatements.
- Ordered various endorsements from carriers, confirm changes to insured/agents, follow up for receipt of endorsements, verify their accuracy and deliver to client with appropriate correspondence.
- Set priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
Claims Specialist Representative
UnitedHealth Group
Richardson, TX
01.2015 - 01.2017
- Provided expert claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims.
- Analyzed and identify trends providing reports as necessary.
- Consistently met established productivity, schedule adherence and quality standards.
Education
High School Diploma -
Duncanville High School
05.2005
Skills
- Interpersonal Communication
- Strategic Problem Solving
- Compliance
- Leadership
- Analytical
- Microsoft Office
Skills Expertise
- Interpersonal Communication
- Strategic Problem Solving
- Compliance
- Leadership
- Analytical
- Microsoft Office
Timeline
Bodily Injury Claims Adjuster-Commercial Trucking
Edge Claims
08.2024 - Current
Claims Generalist
Progressive Insurance Company
04.2022 - 08.2024
Claims Specialist
State Farm Insurance Company
02.2020 - 02.2021
Associate Underwriter/Account Manager
Utica National Insurance Group.
01.2018 - 01.2019
Associate Commercial Representative
Liberty Mutual
01.2017 - 01.2018
Claims Specialist Representative
UnitedHealth Group
01.2015 - 01.2017
High School Diploma -
Duncanville High School