AMANDA CASTRO
New York,NY
Summary
A well-mannered professional with a dedication to cultivating positive patients, staff, and management connections. Possesses exceptional communication skills, adept at complex problem-solving and conflict resolution. A detailed-oriented and decisive mature with sound judgment, excellent multitasking abilities, and a self-motivated disposition.
Overview
4
4
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT/SURGICAL COORDINATOR
01.2022 - Current
- Enhance claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures (MRI, Scans, Surgeries)
- Improve communication between medical staff and patients by explaining insurance benefits and financial responsibilities
- Arrange pre-operative and post-operative appointments for surgical patients
- Receive, record, and address incoming and outgoing communication via telephone and email
- Coordinate referral appointments with external specialists
- Improve patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures
- Boost surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns
- Reach out to patients to confirm arrival times and convey procedures
- Collect payments and apply to patients' accounts.
LEAD PATIENT SERVICE ASSISTANT
LEXINGTON OB/GYN - CAREMOUNT MEDICAL
NEW YORK, NY
01.2021 - 01.2022
- Scheduled patients for appointments and maintained a master calendar
- Supported office operations by expertly handling physicians, referrals, Rx, and obtaining radiology results
- Managed team employees, overseeing hiring, training, and professional growth of employees
- Handle an average of 80 incoming and outgoing calls per day to address patient inquiries and concerns for quick resolution
- Renewed in-office procedure results for prompt upload into document management
- Successfully maintained patient satisfaction using forward-thinking strategies focused on addressing patient needs and resolving concerns.
Education
Bachelor of Science in Health Service Administration -
CUNY School Of Professional Studies
NEW YORK, NY05-2021
ASSOCIATE OF SCIENCE IN PUBLIC HEALTH -
LaGuardia Community College
01.2019
CERTIFICATION DENTAL ASSISTANT -
The New York School for Medical and Dental Assistants
01.2015
Skills
- MS Office Proficient
- Analytical
- Data Entry
- Administrative Task
- Customer Service
- Appointment Scheduling
- Word Processing
- Oversee Inventory
- Operating varies office machines
- Proficient EClinicaWorks
- Attentions to Details
- Critical Thinking
- Computer Literacy
- Communication Skills
- Leadership
- Project Management
- Adaptability
Additional Information
Knowledgeable in Dentrix, NextGen, EHR, eClinicalWorks, Epic
Timeline
ADMINISTRATIVE ASSISTANT/SURGICAL COORDINATOR
01.2022 - Current
LEAD PATIENT SERVICE ASSISTANT
LEXINGTON OB/GYN - CAREMOUNT MEDICAL
01.2021 - 01.2022
Bachelor of Science in Health Service Administration -
CUNY School Of Professional Studies
ASSOCIATE OF SCIENCE IN PUBLIC HEALTH -
LaGuardia Community College
CERTIFICATION DENTAL ASSISTANT -
The New York School for Medical and Dental Assistants