Wendy A Fernandez
Elmhurst,NY
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Surgical Coordinator
Mount Sinai Hospital
11.2021 - Current
- Established open and professional relationships with team members, facilitating communication and quickly resolving issues and conflicts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Carried out front office duties utilizing data entry skills in EMR -electronic medical record/epic.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Devised new promotional approaches to boost customer numbers and market while enhancing engagement and driving growth.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Secretary
NYU Grossman Medicine
03.2020 - 11.2021
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Medical Assistant / Medical Receptionist
New York Allergy & Sinus
09.2018 - 01.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic and health history to keep information current.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Maintained detailed records of test results by entering data and patient information into computer.
Medical Assistant/Medical Receptionist
Village Park Medical
09.2013 - 05.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triage patients EMR: Allscripts, Epic
Education
Bachelor of Science - Health Administration Management
Berkeley College
New York, NY09.2024
Associate of Science - Health Services Administration
Berkeley College
New York, NY08.2021
Medical Assisting
Career Academy
New York, NY08.2012
Skills
- Leadership
- Organization and Time Management
- Administrative Management
- Microsoft Word
- PowerPoint Presentations
- Data Process Auditing
- Workflow Processes
- Inquiry Requests
- Completing Insurance Forms
- Medical Records
- Outreach Strategies
- Data Entry
- Microsoft Office
- Epic
- Allscripts
Timeline
Administrative Assistant/Surgical Coordinator
Mount Sinai Hospital
11.2021 - Current
Secretary
NYU Grossman Medicine
03.2020 - 11.2021
Medical Assistant / Medical Receptionist
New York Allergy & Sinus
09.2018 - 01.2020
Medical Assistant/Medical Receptionist
Village Park Medical
09.2013 - 05.2018
Bachelor of Science - Health Administration Management
Berkeley College
Associate of Science - Health Services Administration
Berkeley College
Medical Assisting
Career Academy
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