Amanda Castro
Orlando,FL
Summary
Dynamic hospitality professional with extensive experience in fast-paced environments, dedicated to delivering exceptional guest experiences. Recognized as a reliable team player, adept at adapting to evolving demands and enhancing service quality. Committed to fostering memorable moments that exceed guest expectations and drive repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager/Bartender
Roque Pub- Restaurant
Orlando, FL
05.2024 - 11.2025
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Resolved customer complaints promptly, fostering a positive environment and encouraging return visits.
- Served high customer volumes during special events, nights, and weekends.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Sales Associate
Jessi July Clothing Co. - Boutique
Adel
08.2019 - 06.2020
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Helped Customers find specific products, answered questions, and offered product advice
- Managed money transactions - daily bookkeeping money drop
- Trained new team members in cash register operation, stock procedures and customer service
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling
Education
Bachelor of Business Administration - Hospitality
Georgia Southern University
Statesboro, GA06.2024
High School Diploma -
Cook High School
Adel, GA05.2020
Skills
- Strong multitasking
- Customer engagement
- Steadfast reliability
- Collaborative mindset
- Complex Problem-solving
- Fundamental accounting
Certification
- Food Protection Manager Certification- March 2023
- Fall 2022 Dean’s list - Parker College of Business at Georgia Southern University
- Spring 2023 Dean’s list - Parker College of Business at Georgia Southern University
Timeline
Assistant Manager/Bartender
Roque Pub- Restaurant
05.2024 - 11.2025
Sales Associate
Jessi July Clothing Co. - Boutique
08.2019 - 06.2020
Bachelor of Business Administration - Hospitality
Georgia Southern University
High School Diploma -
Cook High School