Microsoft
Amanda Caussade
Kissimmee,FL
Summary
Skilled, driven and motivated with a diverse set of skills and experience. Seeking to apply my wide range of skills within your organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
PeopleOne Health
Orlando, FL
11.2024 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Patient Service Advocate
Care Spot
06.2022 - Current
- Greeting patients and visitors in a friendly and professional manner.
- Answering phone calls and scheduling appointments.
- Verifying patient insurance and collecting co-payments.
- Updating patient records and entering new patient information.
- Processing payments and maintaining financial records
- Assisting with medical records management and filing.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
Certified Nursing Assistant
Plantation Bay Rehabilitation Center
02.2020 - 03.2022
- Assisted patients with activities of daily living, such as bathing, dressing, and eating.
- Measured and recorded vital signs, such as temperature, blood pressure, pulse, and respiration rate.
- Provided basic patient care by changing bed linens, bathing and dressing patients, and serving meals.
- Documented patient information in medical records.
- Monitored and report changes in patient health status.
- Provided emotional support to patients and their families.
- Followed safety procedures and infection control protocols.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Plans Room Coordinator
Orange County Building Safety
07.2017 - 01.2020
- Utilized a variety of computer filing systems to receive and review customers building plans and approvals.
- Scanned and copied building plans into the filing system assuring everything is up to date.
- Assured plans room is organized and plans are in numerical order.
- Stamped and finalized building plans for customer retrieval.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
Customer Service Representative
United Healthcare
12.2014 - 07.2017
- Answered incoming phone calls from customers and identify the type of assistance the customer needs.
- Reviewed and researched incoming healthcare claims from members and providers (doctors, clinics, etc) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits).
- Communicated and collaborated with members and providers to resolve issues, using clear, simple language to ensure understanding.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Certificate -
Southern Techincal Institute
Orlando07.2020
High School Diploma -
Osceola High School
Kissimmee, FL05.2007
Skills
- Appointment Scheduling
- Problem-Solving
- HIPAA Compliance
- Customer Service
- Insurance Verification
- Payment Processing
- Patient Registration
- Phone and Email Etiquette
- EMR
- Patient confidentiality
Certification
- CNA - Certified Nurse Assistant
Software
Outlook
EMR
Timeline
Medical Assistant
PeopleOne Health
11.2024 - Current
Patient Service Advocate
Care Spot
06.2022 - Current
Certified Nursing Assistant
Plantation Bay Rehabilitation Center
02.2020 - 03.2022
Plans Room Coordinator
Orange County Building Safety
07.2017 - 01.2020
Customer Service Representative
United Healthcare
12.2014 - 07.2017
Certificate -
Southern Techincal Institute
High School Diploma -
Osceola High School
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