Amanda Chadwick Elkhoury
Tiptonville,TN
Summary
Proven County Program Technician at USDA Farm Service Agency, adept in database management and effective communication, significantly streamlined application processes. Demonstrated adaptability across roles, enhancing customer support and operational efficiency, notably at Chadwick Cleaning Services. Achieved marked improvements in service delivery and team productivity, leveraging organizational skills and a problem-solving aptitude.
Overview
13
13
years of professional experience
Work History
County Program Technician
USDA Farm Service Agency
07.2023 - Current
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
- Explained program regulations and procedures to all program users to enable better services utilization.
- Distributed informational materials and enrollment forms to potential program users.
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Shift Manager
Sonics Drive In
10.2022 - 02.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
Owner/Co-Owner
Chadwick Cleaning Services (CSS )
04.2014 - 08.2022
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Researched target market to discover customer needs and analyze competitor trends.
Team Lead/Server
Dave and Busters
10.2013 - 04.2014
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Gator's Dockside
08.2013 - 04.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
General Manager
Dusty Joe's
06.2011 - 08.2013
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends and competitor activities to create competitive advantages.
Education
Associate of Arts - Criminal Justice
Everest University Online - Tampa
Seffner, FL02.2013
GED -
TCAT Ripley
Ripley, TN01.2010
Skills
- Data Acquisition and Management
- Customer Support and Effective Communication
- Records Management
- Problem-solving aptitude
- Adaptability and Flexibility
- Organizational Skills
Timeline
County Program Technician
USDA Farm Service Agency
07.2023 - Current
Shift Manager
Sonics Drive In
10.2022 - 02.2023
Owner/Co-Owner
Chadwick Cleaning Services (CSS )
04.2014 - 08.2022
Team Lead/Server
Dave and Busters
10.2013 - 04.2014
Server
Gator's Dockside
08.2013 - 04.2014
General Manager
Dusty Joe's
06.2011 - 08.2013
Associate of Arts - Criminal Justice
Everest University Online - Tampa
GED -
TCAT Ripley
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