Amanda Chaffin
Rochester,NH
Summary
Dynamic Sales Manager with a proven track record at Ulta Beauty Inc., enhancing customer satisfaction and boosting sales through strategic planning and relationship building. Expert in vendor management and sales team motivation, achieving significant revenue growth. Skilled in product knowledge and customer service, fostering long-lasting client relationships.
Overview
13
13
years of professional experience
Work History
Sales Manager
Ulta Beauty Inc.
08.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Partner up with vendors to organize events. To give every customer the best experience
Merchandiser
Lowes Home Improvment
04.2012 - 08.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Product Knowledge
- Sales expertise
- Positive and upbeat
- Sales Planning
- Sales Tracking
- Goal Setting
- Rapport and relationship building
- Vendor Management
- Customer Service
- Schedule
- Organized
Timeline
Sales Manager
Ulta Beauty Inc.
08.2022 - Current
Merchandiser
Lowes Home Improvment
04.2012 - 08.2022