Amanda Chapman
Monticello,IN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Manager
Chapman's BBQ
Monticello, IN
10.2020 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategic plans to achieve company objectives.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Executive Director
Cass County Humane Society
Logansport, IN
10.2015 - 11.2020
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
- Developed marketing strategies to promote the organization's mission throughout the community.
- Secured funding from public and private sources through grant writing activities or other fundraising efforts.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
Sales Associate
Alex's Apparel
Monticello, IN
05.2001 - 09.2003
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Twin Lakes Senior High School
Monticello, IN05-1998
Some College (No Degree) - Business Management And Administration
Ivy Tech State College
Lafayette, INSkills
- Marketing
- Negotiation
- Team leadership
- Inventory management
- Business planning
- Expense tracking
- Sales management
- Work prioritization
- Product management
- Sales techniques
- Customer relationship management (CRM)
Affiliations
- Frequently do fundraising for schools, charity, and law enforcement.
Languages
English
Professional
About Me
- I am a mom of 4 boys, but only 1 school aged. I can handle fast paced days with patience and kindness, thanks to my boys!
References
References available upon request.
Timeline
Manager
Chapman's BBQ
10.2020 - Current
Executive Director
Cass County Humane Society
10.2015 - 11.2020
Sales Associate
Alex's Apparel
05.2001 - 09.2003
High School Diploma -
Twin Lakes Senior High School
Some College (No Degree) - Business Management And Administration
Ivy Tech State College
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