Amanda Chester
Wesley Chapel,FL
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Advocate4me Team Lead
United Healthcare
02.2023 - Current
- Evaluated staff performance and provided coaching to address inefficiencies.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Audited team performance and compliance with UHC and State standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
ADVOCATE4ME, CUSTOMER SERVICE
United Healthcare
09.2021 - 02.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Identified trends in customer concerns, proactively addressing common issues before escalation.
- Delivered personalized recommendations based on individual customer needs
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Participated in cross-functional projects aimed at improving overall business operations and service delivery.
HEAD START EDUCATOR
FAIRFIELD COMMUNITY ACTION AGENCY
08.2017 - 08.2021
- Supervision of New Hires and Student teachers assigned under me.
- Developed and implemented engaging lesson plans to keep learner attention.
- Fostered student curiosity and interest through creative hands-on activities.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within school community.
Assistant Teacher
Lead head start
03.2016 - 07.2017
- Provided one-on-one and group-based learning support focused on student progress.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Oversaw classroom operations during teacher and parent meetings.
- Fostered student curiosity and interest through creative hands-on activities.
- Assisted in implementation of new learning tools, systems and materials.
- Completed daily reports, meal count sheets, and attendance logs.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
Education
Billing and Coding Certificate -
Rasmussen College
MN09.2024
Bachelor of Science - Early Childhood Education Leadership
Rasmussen College
Ocala, FL12.2017
Associate of Science - Early Childhood Education Child & Family Studies
Rasmussen College
Ocala, FL06.2015
Skills
- Organization skills
- Problem solving
- Time management
- Microsoft office
- Strong work ethic
- Strong communication skills (written & verbal)
- People skills
- Team leadership
- Active listening
- Mindfulness
Programs And Systems
- Facets & Maestro
- Macess
- RX Claims & NextGen
- Emdeon
- Icue & Community Care
- Microsoft Office/Outlook
- Task Tracker
- PMC
- Nexidia
- PAS
- ETS
- Qfiniti
- UREQ
- CMS
Timeline
Advocate4me Team Lead
United Healthcare
02.2023 - Current
ADVOCATE4ME, CUSTOMER SERVICE
United Healthcare
09.2021 - 02.2023
HEAD START EDUCATOR
FAIRFIELD COMMUNITY ACTION AGENCY
08.2017 - 08.2021
Assistant Teacher
Lead head start
03.2016 - 07.2017
Billing and Coding Certificate -
Rasmussen College
Bachelor of Science - Early Childhood Education Leadership
Rasmussen College
Associate of Science - Early Childhood Education Child & Family Studies
Rasmussen College