Amanda Clayton
Shreveport,LA
Summary
To obtain a position that will allow growth and professional development with the objective to enhance the success of an organization's mission.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Aldis Grocery
Bossier City, LA
06.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Produce Manager
Brookshires Grocery
Bossier City, Louisiana
04.2016 - 04.2022
- Responsible for performance planning, organizing, motivating and direct supervision of the produce department that includes but not limited to: Scheduling of employees to meet corporate staffing requirements Preparing and monitoring department sales reports and sale projections Ordering of all produce into the store every two days Merchandising of products to maximize sales Unloading and stocking of all produce shipments Supervise and train all employees Quality control of product on a daily basis Perform Inventory on a monthly basis Provide excellent customer service
Bartender
Coyotes
05.2013 - 04.2015
- Overall operations of the Bar Including ordering, Inventory counts, sales, and provide customer service
Bartender
Coyotes
05.2010 - 10.2013
- Overall operations of the Bar Including ordering, Inventory counts, sales, and provide customer service
Club Account Credit Analysis
Bass Pro Store
- Responsible for collection of consumer credit information and analyzing Credit risk Input of credit information and issuing club account credit card Gathering daily statistical credit information and issuing credit reports Assisting customers with credit card questions and concerns Maintaining employee credit card knowledge through trainings Practice and teach customer service excellence
Sales Associate
Drug Emporium
- Provide excellent customer service while meeting assign sales goals Inventory counts, mark outs for shrinkage Merchandising and Overall appearance of the department
Education
High School Diploma -
Southwood High School
Shreveport, LA05-1998
Skills
- Store Organization
- Business Development
- Stock management
- Loss Prevention
- Customer Relations
- Assignment Delegation
- Performance Evaluations
- Inventory counting
- Mentoring and Coaching
- Store Opening and Closing
- Cash auditing
- Employee Scheduling
- Team Management
- Vendor Management
- Staff Management
- Operations
- Hiring and Training
- Consultative Sales
- Inventory Control
- Time Management
- Sales Techniques
- Incident Reports
- Display Setup
- Order Management
- Flexible Schedule
- Attention to Detail
- Shift Scheduling
- Transaction Processing
- Team Building and Leadership
Timeline
Assistant Store Manager
Aldis Grocery
06.2023 - Current
Produce Manager
Brookshires Grocery
04.2016 - 04.2022
Bartender
Coyotes
05.2013 - 04.2015
Bartender
Coyotes
05.2010 - 10.2013
Club Account Credit Analysis
Bass Pro Store
Sales Associate
Drug Emporium
High School Diploma -
Southwood High School