Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Amanda Cleer-Handke

Amanda Cleer-Handke

Tonganoxie,KS

Summary

Dynamic BDC Manager with a proven track record at Premier Automotive Group, excelling in sales coordination and customer satisfaction. Enhanced lead management processes, boosting conversion rates and securing repeat business through exceptional communication. Skilled in Salesforce and committed to fostering teamwork, driving revenue growth, and optimizing operational efficiency.

Overview

14
14
years of professional experience

Work History

BDC Manager

Premier Automotive Group
02.2018 - Current
  • Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
  • Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.
  • Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
  • Logged customer comments in dealer management system for follow-up.
  • Posted appointments on internal board to notify sales department.
  • Trained team to answer incoming phone calls and schedule appointments for sales team.
  • Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
  • Boosted employee morale by prioritizing professional development opportunities and promoting a supportive work environment.
  • Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.

Admissions Coordinator

American Business & Technology University
07.2017 - 12.2018
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
  • Handled inquiries from prospective students to provide detailed information regarding admissions process.

Assistant Manager/Server

Pizza Hut
08.2011 - 02.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

BDC Manager

Anderson Ford
07.2013 - 07.2017
  • Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
  • Confirmed scheduled appointments to reduce chances of potential buyer no shows.
  • Engaged with internet customers and scheduled appointments electronically for added customer convenience.
  • Leveraged technology to respond to customer website, social media and email inquiries.
  • Secured repeat business from satisfied customers by consistently delivering exceptional experiences throughout the sales process.
  • Helped team achieve goals to boost sales and build morale.

Education

No Degree - Radiology

MWSU
Saint Joseph, MO

Skills

  • Sales coordination
  • Salesforce
  • Internet sales management
  • Traffic generation
  • Report development
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Avid Reader
  • Wine Tasting
  • Food Tourism
  • Yoga
  • Adventure Travel
  • Road Trips

Timeline

BDC Manager

Premier Automotive Group
02.2018 - Current

Admissions Coordinator

American Business & Technology University
07.2017 - 12.2018

BDC Manager

Anderson Ford
07.2013 - 07.2017

Assistant Manager/Server

Pizza Hut
08.2011 - 02.2018

No Degree - Radiology

MWSU

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