Summary
Overview
Work History
Education
Skills
Timeline
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Steven Donnelly

Bel Air,MD

Summary

Dynamic BDC Manager with a proven track record, enhancing customer engagement and streamlining operations for increased sales leads. Expert in CRM software and relationship building, successfully implemented targeted marketing strategies and optimized lead management, significantly boosting conversion rates. Skilled in teamwork and problem-solving, I thrive in fast-paced environments, driving profitability and customer satisfaction.

Overview

25
25
years of professional experience

Work History

BDC Manager

Anderson Automotive
12.2023 - Current
  • Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
  • Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
  • Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
  • Handled multiple lead channels generating 400+ new leads per month.

BDC Manager

Boyle Buick GMC
01.2021 - 12.2023
  • Kept detailed records of daily activities through online customer database.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Maintained current knowledge of evolving changes in marketplace.
  • Engaged with internet customers and scheduled appointments electronically for added customer convenience.
  • Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
  • Made 100+ calls, emails or texts to potential customers daily.

Sales Consultant

Boyle Buick GMC
04.2015 - 01.2021
  • Built relationships with customers to encourage repeat business.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Exceeded goal of 10+ units each and every month.

Sale & Leasing Consultant

Hyatt Buick GMC
04.2013 - 11.2014
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
  • Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.

Restaurant General Manager

Multiple Casual Restaurants
10.1999 - 04.2013
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Drove record profits over $1 million per year.
  • Managed multiple departments and Managers as well as over 100 employees at one time.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Worked for several restaurant companies from large corporations to small franchises.

Education

High School Diploma -

Ewing High School
Trenton, NJ
06.1989

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Direct Sales
  • CRM Software
  • Sales coordination
  • Profit-loss projections
  • Relationship Building
  • Self Motivation

Timeline

BDC Manager

Anderson Automotive
12.2023 - Current

BDC Manager

Boyle Buick GMC
01.2021 - 12.2023

Sales Consultant

Boyle Buick GMC
04.2015 - 01.2021

Sale & Leasing Consultant

Hyatt Buick GMC
04.2013 - 11.2014

Restaurant General Manager

Multiple Casual Restaurants
10.1999 - 04.2013

High School Diploma -

Ewing High School

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Steven Donnelly