Sean Frezell
Lawrenceville,GA
Summary
Proficient BDC Manager with expertise in developing strategic phone and internet campaigns to enhance dealership traffic. Extensive experience in business development leadership and operations in a fast-paced automotive center. Specializes in recruiting, training, and inspiring teams to achieve sales and customer service excellence. Additional skills in construction and athletics, supporting a comprehensive approach to problem-solving and team collaboration.
Overview
6
6
years of professional experience
Work History
BDC Manager
Autoplex Atlanta
03.2025 - Current
- Oversaw daily operations of BDC team, ensuring efficient lead management and customer follow-up.
- Developed training programs for staff, enhancing product knowledge and customer interaction techniques.
- Coordinated training of CRM system for new sales employees as well as BDC. QC in coordination with tech support.
- Analyzed performance metrics to identify areas for improvement and drive sales growth initiatives.
Retail Customer Care
Concentrix Inc
08.2024 - 12.2024
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Delivery Associate
FHI Inc
10.2023 - 07.2024
- - Efficiently unload produce trucks for Publix, demonstrating expertise in operating multiple forklift models
- - Maintain high work ethic and attention to detail, ensuring accurate handling of products
Sales Representative
Pars Cars Auto Sales
04.2022 - 10.2023
- - Conducted used car sales for Georgia's largest distributor, demonstrating strong sales acumen
Technician
Southern Tire Mart
03.2020 - 04.2022
- - Mounted and dismounted large tires for waste management companies and county schools
Education
Computer Science
Arizona Western College
Yuma, AZ01.2012
Skills
- Problem-solving
- Teamwork and collaboration
- Time management skills
- Punctual and reliable
- Customer service
- Documentation and reporting
- Attention to detail
- Leadership Qualities gained from a career in sports
Athletic Experience
- Quarterback
- Schwaz Hammers
- March2017 - July2017
- - Led team as quarterback, demonstrating leadership and teamwork skills
- Pancevo Panthers - Serbia
- March2016 - November2016
- - Played quarterback for a professional team in Serbia, showcasing adaptability and resilience
Timeline
BDC Manager
Autoplex Atlanta
03.2025 - Current
Retail Customer Care
Concentrix Inc
08.2024 - 12.2024
Delivery Associate
FHI Inc
10.2023 - 07.2024
Sales Representative
Pars Cars Auto Sales
04.2022 - 10.2023
Technician
Southern Tire Mart
03.2020 - 04.2022
Computer Science
Arizona Western College