Amanda Close
Pleasanton,CA
Summary
Skilled hospitality professional with experience in team leadership in a fast-pace environment. Utilizes strong organizational skills to ensure events are executed seamlessly. Expertise in overseeing event setup, maintaining effective communication, delivering high standards of service, and ensuring guest satisfaction.
Overview
12
12
years of professional experience
Work History
Mental Health Counselor
Dublin Unified School District
Dublin, CA
08.2019 - Current
- Facilitated individual and group counseling sessions to support students' mental health needs.
- Collaborated with teachers and staff to sustain a supportive learning environment for students.
- Informed parents and guardians on mental health resources and offered strategies for supporting their children.
Banquet Captain
Beets Hospitality Group
Livermore, CA
02.2018 - 07.2019
- Led a team of servers and bartenders with set up and break down of large scale events, ensuring the event specifications were met
- Coordinated with kitchen staff to guarantee timely food service during events
- Collaborated with event planners and communicated with vendors for smooth execution of the event timeline
Rooms Controller
Hilton Financial District
San Francisco, CA
09.2015 - 07.2019
- Managed the inventory of rooms and coordinated the assignment of rooms and room upgrades for our VIP guests, to optimize guest satisfaction and operational efficiency
Guest Service Agent
Hilton Financial District
06.2015 - 07.2019
- Checked guests in and out of the hotel with friendliness and efficiency
- Resolved guest issues promptly with empathy and effective communication and problem solving strategies
- Answered guest service phone lines and directed calls as needed
Banquet Server
Elliston Vineyards
Sunol, CA
09.2014 - 12.2017
- Set up banquet spaces with attention to detail and cleaned event space after each event
- Served hors d’oeuvres, plated meals, and beverages to guests
- Worked as a team player and communicated with banquet captain and wedding coordinators regularly to improve guests’ experience
Education
Master of Arts - Marriage And Family Therapy
Saint Mary’s College of California
Moraga, CA05-2019
Bachelor of Science - Human Development
University of California, Davis
Davis, CA06-2012
Skills
- Team management
- Guest relations
- Time management
- Banquet setup
- Service coordination
- Table setting expertise
Timeline
Mental Health Counselor
Dublin Unified School District
08.2019 - Current
Banquet Captain
Beets Hospitality Group
02.2018 - 07.2019
Rooms Controller
Hilton Financial District
09.2015 - 07.2019
Guest Service Agent
Hilton Financial District
06.2015 - 07.2019
Banquet Server
Elliston Vineyards
09.2014 - 12.2017
Master of Arts - Marriage And Family Therapy
Saint Mary’s College of California
Bachelor of Science - Human Development
University of California, Davis