Amanda Cochran
Saint Joseph,MO
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Receptionist
All Creatures Animal Hospital
Saint Joseph, MO
05.2025 - Current
- Managed patient check-ins and appointments, enhancing operational efficiency and improving client satisfaction through streamlined processes.
- Maintained accurate patient records and billing information, contributing to compliance and operational accuracy in daily functions.
- Assisted veterinary staff in preparing treatment areas and equipment, ensuring a safe and organized environment for patient care.
- Responded to client inquiries and concerns with professionalism, fostering positive relationships and trust within the community.
- Answered incoming calls on a multi-line phone, which includes taking messages for the Veterinarians, making appointments, and overall just making the client is taken care of.
Paw Print Artist
Rolling Acres
Kansas City, Missouri
02.2019 - 05.2025
- Designed and crafted personalized clay/ink paw print art for clients, enhancing customer satisfaction and repeat business.
- Researched artistic trends and techniques to stay up-to-date with industry standards.
- Implemented efficient workflow processes that reduced turnaround time for art creation and improved overall productivity.
- Mentored new artists, providing guidance on techniques and customer service best practices, fostering a supportive environment.
- Conducted quality checks on finished paw prints to ensure adherence to established standards and client specifications.
Cleaning Technician
Two Gals & A Broom
Kansas City, Missouri
05.2018 - 02.2019
- Cleaned and sanitized various facilities to maintain hygiene standards, ensuring safe environments for clients and staff.
- Stocked cleaning supplies and equipment, maintaining adequate inventory levels to facilitate uninterrupted operations.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned and sanitized all bathrooms, including toilets, mirrors, sinks, and floors.
- Vacuumed carpets in offices, hallways and other areas as needed.
- Sanitized kitchen surfaces such as countertops, sinks, microwaves, refrigerators.
- Disinfected door handles, telephones and other frequently touched surfaces.
Receptionist
All Creatures Animal Hospital
Saint Joseph, MO
03.2016 - 06.2018
- Managed patient check-ins and appointments, enhancing operational efficiency and improving client satisfaction through streamlined processes.
- Maintained accurate patient records and billing information, contributing to compliance and operational accuracy in daily functions.
- Assisted veterinary staff in preparing treatment areas and equipment, ensuring a safe and organized environment for patient care.
- Collaborated with team members to maintain a clean and welcoming reception area, enhancing the overall atmosphere for clients and pets.
Education
Chelsea High School
Chelsea, ALSkills
- Patient check-in management
- Appointment scheduling
- Patient record maintenance
- Billing accuracy
- Multi-line telephone skills
- Multitasking and prioritization
- Customer/Client relations
- Front desk operations
Timeline
Receptionist
All Creatures Animal Hospital
05.2025 - Current
Paw Print Artist
Rolling Acres
02.2019 - 05.2025
Cleaning Technician
Two Gals & A Broom
05.2018 - 02.2019
Receptionist
All Creatures Animal Hospital
03.2016 - 06.2018
Chelsea High School