Madison McGrath
Lincoln Park,MI
Summary
Dynamic and detail-oriented professional with experience as an Emergency Veterinary Receptionist at Affiliated Veterinary Emergency Center. Expert in patient check-in management and emergency triage, ensuring optimal clinic workflow. Proven ability to communicate effectively and collaborate with teams, enhancing service delivery and patient satisfaction. Skilled in maintaining accurate medical records and operating multi-line phone systems.
Overview
4
4
years of professional experience
Work History
Emergency Veterinary Receptionist
Affiliated Veterinary Emergency Center
02.2025 - Current
- Managed patient check-ins and scheduling to optimize clinic workflow.
- Coordinated communication between veterinary staff and pet owners for effective service delivery.
- Maintained accurate medical records using practice management software to ensure compliance.
- Assisted in triaging emergency cases, prioritizing urgent care needs for patients.
- Trained new receptionists on clinic protocols and customer service best practices.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Obtained payments from patients and scanned identification and insurance cards.
Pizza Maker / Line Cook
Pias Ristorante Italiano
10.2024 - Current
- Crafted high-quality pizzas using traditional techniques and fresh ingredients.
- Managed pizza preparation stations to ensure efficient workflow during peak hours.
- Trained new staff on pizza-making processes and kitchen safety protocols.
- Developed new pizza recipes, enhancing menu diversity and customer satisfaction.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
McDonald's Crew Member
McDonald's Restaurant
06.2021 - 09.2024
- Delivered exceptional customer service, ensuring satisfaction and positive dining experiences.
- Operated kitchen equipment safely and efficiently, maintaining high food quality standards.
- Collaborated with team members to streamline order preparation processes, enhancing workflow efficiency.
- Managed inventory levels, ensuring stock availability while minimizing waste.
- Assisted in training new crew members on operational procedures and customer service protocols.
Education
High School Diploma -
Allen Park High School
Allen Park, MISkills
- Patient check-in management
- Emergency triage assistance
- Medical record maintenance
- Multi-line phone operation
- Communication coordination
- Team collaboration skills
Timeline
Emergency Veterinary Receptionist
Affiliated Veterinary Emergency Center
02.2025 - Current
Pizza Maker / Line Cook
Pias Ristorante Italiano
10.2024 - Current
McDonald's Crew Member
McDonald's Restaurant
06.2021 - 09.2024
High School Diploma -
Allen Park High School