Sabrina Cajete
Hollywood
Summary
Compassionate and versatile veterinary and animal welfare professional with extensive experience in veterinary customer service, animal admissions, fostering, and outpatient services. Possesses a strong understanding of various animal breeds and temperaments, along with hands-on expertise in patient check-in and check-out procedures, veterinary assistant duties, and daily coordination of foster and outpatient care. Proficient in maintaining accurate medical and client records using systems such as the Chameleon database. An effective communicator dedicated to educating pet owners about affordable veterinary care options, low-cost vaccines, surrender prevention resources, and essential services that enhance animal health and well-being.
Overview
7
7
years of professional experience
Work History
Emergency Veterinary Receptionist
Advanced Veterinary Care Center
09.2025 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Communicate effectively with distressed pet owners, providing clear updates, explanations of procedures, estimates, and discharge instructions with empathy and professionalism.
- Maintained current and accurate medical records for patients.
- Perform patient check-in and discharge, accurately collecting medical histories, intake information, and client consent documentation.
- Support veterinary staff by assisting with basic veterinary assistant duties as needed, including patient handling and exam room support.
Animal Admissions
Humane Society of Broward County
01.2025 - Current
- Managed daily veterinary calendars in Chameleon, scheduling outpatient surgeries including spay/neuter procedures, foreign body removals, pyometra surgeries, and post-operative care appointments
- Scheduled and tracked foster animal medical appointments, including wellness checks and follow-up care, ensuring all visits were documented and updated in Chameleon.
- Performed daily intake of owner surrenders, strays, and rescue transfers, ensuring accurate documentation, proper animal identification, and consistent record-keeping in Chameleon database.
- Ensured all intake procedures followed humane handling protocols and organizational guidelines to reduce animal stress and maintain public trust.
- Maintained consistent and professional communication with the public regarding animal admissions, surrender processes, foster care inquiries, and rescue-related matters.
- Guided clients through euthanasia procedures and required documentation with empathy, professionalism, and sensitivity during end-of-life care.
- Supported stray animal intake and reunification efforts by confirming microchip data and contacting registered owners through microchip providers
- Maintained professional and compassionate customer service in animal admissions, recognizing the high-stress and sensitive nature of interactions with patients and potential patients.
- Assists the public by providing information on low-cost services, including vaccinations and affordable veterinary care options.
- Printed medical records, rabies vaccination certificates, and other patient-related paperwork as required by doctor's orders.
- Recognizes contagious and chronic illnesses and follow protocol.
- Strong knowledge and understanding of various animal breeds, their characteristics, and temperaments.
- Served as a point of contact for foster caregivers, addressing behavioral and medical inquiries through timely, detailed email communication.
- Provided post-operative discharge instructions for spay and neuter patients, reinforcing care guidelines and follow-up information.
Veterinary Receptionist/Veterinary Assistant
Misawa 35th Air Base
09.2021 - 11.2022
- Registered new patients, verified client and pet information, and collected medical records.
- Processed payments, issued receipts, and handled billing inquiries using clinic software and necessary point-of-sale systems.
- Prepared and processed required documentation for military members traveling with their pets, ensuring compliance with relevant regulations.
- Assisted with the intake of animals, including verifying vaccination status and explaining clinic procedures to owners.
- Guided clients through clinic policies and procedures, resolving concerns promptly to maintain positive client relationships.
- Supported veterinary staff by assisting with animal restraint during exams.
- Escorted animal patients from treatment areas to the waiting room, ensuring a calm and safe transition to their owners.
Emergency Services Translator
Misawa 35th Medical Group
01.2019 - 09.2021
- Served as an emergency services translator for medical hospitals, providing Japanese English interpretation for on-base and off-base patients during urgent medical situations.
- Maintained confidential medical records for military members and dependents in full compliance with HIPAA guidelines.
- Provided on-call emergency support for military members and their dependents, including emergency transfers and outcomes for official records.
- Relayed detailed updates to supervisors and entered comprehensive medical notes on accompanying EMS ambulance transports when necessary.
Education
Associate of Science - Biology
University of Maryland Global Campus
Hyattsville, MD06-2027
High School Diploma - undefined
Robert D. Edgren High School
Misawa, Japan06.2018
Skills
- Outpatient & Foster Program Coordination
- Proficient in Chameleon Database
- Animal Admissions & Surrender Prevention
- Veterinary assistant support
- Animal Handling (Multiple Breeds & Temperaments)
- Heartworm treatment assistance
- Stray Intake & Owner Reunification
- Euthanasia Support & Documentation
- Clinical workflow assistance
- Post-operative patient education
- Low-Cost Vaccine & Community Resource Education
Languages
English
Japanese
Timeline
Emergency Veterinary Receptionist
Advanced Veterinary Care Center
09.2025 - Current
Animal Admissions
Humane Society of Broward County
01.2025 - Current
Veterinary Receptionist/Veterinary Assistant
Misawa 35th Air Base
09.2021 - 11.2022
Emergency Services Translator
Misawa 35th Medical Group
01.2019 - 09.2021
High School Diploma - undefined
Robert D. Edgren High School
Associate of Science - Biology
University of Maryland Global Campus