Mallory Santamaria
Middletown
Summary
Compassionate professional with hands-on experience at Veterinary Emergency Group, skilled in managing urgent care and supporting clients in high-pressure situations. Adept at multitasking, from triaging critical cases to handling administrative tasks efficiently. A dependable team player, focused on improving patient care and operational flow.
Overview
4
4
years of professional experience
Work History
Emergency Veterinary Receptionist
Veterinary Emergency Group
Nanuet
06.2024 - 08.2025
- Quickly identified critical cases upon patient arrival for prioritized care.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Updated and maintained databases with current information.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
- Handled processing of client payments while offering various financial assistance options.
Sales Associate
Bath & Body Works
Middletown
06.2021 - 01.2024
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Arts - Political Science
University At Albany
Albany, NY05-2026
Skills
- Effective multitasking
- Telephone etiquette
- Teamwork and collaboration
- Prioritization
- Client interaction
- File organization
- Compassionate care
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Emergency Veterinary Receptionist
Veterinary Emergency Group
06.2024 - 08.2025
Sales Associate
Bath & Body Works
06.2021 - 01.2024
Bachelor of Arts - Political Science
University At Albany
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