Amanda Coggeshall

• Provided exceptional customer service in high-pressure situations by offering empathy, support and tailored plans for employees and customers to resolve their issues efficiently.
• Utilized Oracle JD Edwards and Dayforce software solutions for weekly and bi-weekly company payrolls, and for workforce management tasks associated with medical leaves of absence.
• Issued employee benefit invoices and processed payments.
• Maintained confidentiality of employee and customer finances, records and health statuses to ensure compliance with company policies, industry regulations and state and federal laws.
• In the last year, effectively managed 447 unique medical leaves and 347 claims by prioritizing tasks and utilizing excellent organizational skills.
• Assisted with the implementation of Origami Risk claims management software to track and monitor claim statuses, improving response times and case closure rates to meet Key Performance Indicator outcomes.
• Collaborated with cross-functional teams, vendors and outside stakeholders to resolve complex claim issues efficiently.
• Facilitated smooth communication between claimants and adjusters, ensuring a transparent and positive experience and driving claims to closure.
• Supported team morale and productivity by fostering a collaborative, engaging work environment.
• Streamlined claims and medical leave processing procedures, significantly reducing turnaround times and improving customer and employee satisfaction.

• Led case management for high-risk children, ensuring compliance with state and federal regulations and best practices.
• Managed a large caseload efficiently while maintaining a high level of attention to detail.
• Developed and implemented intervention strategies to protect children's welfare and promote stability and family reunification.
• Maintained detailed documentation in case files, ensuring accurate record-keeping for audits and court proceedings.
• Mentored junior workers, providing guidance on complex cases and enhancing team performance.
• Built strong relationships with community partners, fostering collaboration in support of children's wellbeing.
• Clearly and professionally advocated for children's best interests during court hearings by submitting detailed written and verbal reports from outreach and assessments.
• Facilitated family reunification efforts by developing service plans tailored to individual needs and monitoring progress closely.

• Developed and implemented age-appropriate curricula promoting cognitive and social development, while also ensuring child safety and best practices in childcare.
• Fostered a nurturing environment through effective communication with parents regarding their children's development.
• Generated childcare invoices, processed payments and kept records for parents' tax preparation.
• Submitted documentation and receipts for the State of Missouri's Child and Adult Food Program.
• Operated under State of Missouri licensing guidelines to protect health, safety and well-being of children and oversaw inspection and certification procedures to facilitate annual licensing review.
• Maintained accurate records of child attendance, medical information, and emergency contacts in compliance with state regulations.
• Facilitated ongoing professional development opportunities for staff members to ensure adherence to industry best practices.

Policy Coordinator Assistantship

Nonprofit Management Certificate

Cum Laude

Minor: Sociology

Cum Laude