Amanda Conner
Roanoke,VA
Summary
Highly-qualified Operations Coordinator with over 14 years of experience performing project management, team leading and strategic problem-solving. Successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes accounting, account reconciliation, database management, vendor management, VISA portfolio management, ATM/ITM Fleet Management, and Fraud Management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Visa Payments & ATM/ITM Operations Coordinator
American National Bank & Trust
Roanoke, VA
05.2016 - Current
- Evaluate and improved existing operational systems and procedures.
- Conduct training sessions for new employees on operational procedures.
- Provide technical support for internal software applications.
- Generate and analyze reports detailing performance metrics and progress against goals.
- Create documentation outlining operating instructions for staff members.
- Oversee the installation of new equipment used in production processes and assess upcoming projects to forecast projected resource requirements.
- Review daily financial reports and reconciled accounts to keep information current and accurate.
- Provide support relating to debit cards, disputes, VISA rules and any questions related to the VISA debit portfolio.
- Identify potential areas of compliance vulnerability and risk; develop and implement corrective action plans for resolution of problematic issues.
- Make suggestions to maximize the companies interchange and processing income while adhering to consumer protection laws.
- Ensure the companies fleet of ATM/ITMs are fully operational and ready for use by customers.
Assistant Manager
HomeTrust Bank
Roanoke , VA
12.2008 - 05.2016
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized and implemented training sessions for new hires.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed audits to identify losses.
- Assisted clients with sales and service needs during peak hours.
Education
High School Diploma -
Floyd County High School
Floyd, VA02.2006
Skills
- Quality Assurance and Control
- Conflict Mediation
- Logistics Coordination
- Risk Management
- Training Management
- Operations Management
- Performance Monitoring
- Project Management
- Task Delegation
- Interchange Profitability
- Customer Experience Management
- Fraud Detection
- Regulatory Compliance
- Data Entry
- Balance Verification and Reconciliation
- Debt and Credit Management
- Strong Sense of Banking Ethics
- Analytical Thinking
- Attention to Detail
- Reliable
- Technical Support
- MS Office Proficiency
Certification
- VISA Payments Management Lab - 2023 - Winner
Accomplishments
- 2019-2020- Overhauled and obtained audit approval for Digital Solutions account reconciliations portfolio.
- 2020-2021- Successful deployment of ATM Fleet
- 2022-2023- Successful implementation of ITM Software/Hardware Upgrade
References
References available upon request.
Timeline
Visa Payments & ATM/ITM Operations Coordinator
American National Bank & Trust
05.2016 - Current
Assistant Manager
HomeTrust Bank
12.2008 - 05.2016
High School Diploma -
Floyd County High School
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