Diane Silveira
New Bedford,MA
Summary
Well-versed in handling a high volume of cash on a daily basis in [Type] bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.
Overview
35
35
years of professional experience
Work History
Teller/ATM/VISA Coordinator
St Anthony Of New Bedford Federal Credit Union
New Bedford, MA
04.1992 - 11.2019
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Wrote and distributed customer correspondence.
- Calculated fees due, interest and change for customer transactions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Prepared variety of different written communications, reports and documents.
Office Bookkeeper
John Sulyma Electric
New Bedford, MA
01.1985 - 04.1992
- Eliminated errors in financial recordkeeping through careful forecasting and budget administration.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Created plans to remedy financial discrepancies and reconcile issues with records.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Diminished financial discrepancies and managed monetary transactions.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Calculated deductions and processed payroll for employees.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Reported financial data and updated financial records in ledgers and journals.
- Maintained and processed invoices, deposits and money logs.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Supported operations by communicating with customers, filing documents and managing data.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Education
High School Diploma -
Holy Family High School
New Bedford, MA06.1972
Skills
- Complex Information Interpretation
- Quality Control
- Cashier's Checks
- Currency Counting Machines
- Cash Drawer Reconciliation
- Signature Verification
- Bank Deposits
- Recordkeeping and Documentation
- Check Cashing
- Account Services
- Verbal and Written Communication
- Data Entry
- Payment Processing
- Attention to Detail
- Customer Service-Oriented
- Transaction Error Identification
- Balance Verification and Reconciliation
- New Account Setup
- Customer Service
- Staff Assistance
- Identity Verification
- Night and Safe Deposit Procedures
- Account Security
- Fraud Detection
- Customer Loan Processing
Timeline
Teller/ATM/VISA Coordinator
St Anthony Of New Bedford Federal Credit Union
04.1992 - 11.2019
Office Bookkeeper
John Sulyma Electric
01.1985 - 04.1992
High School Diploma -
Holy Family High School
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