Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Linda Dick

Linda Dick

Locust Grove,VA

Summary

Seasoned Bank Teller well-versed in customer care and achieving sales goals while maintaining high levels of customer satisfaction. Team player that contributes to company success by being consistently accurate in counts and balances. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

Teller

Wells Fargo
Locust Grove, VA
06.2018 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Stocked supplies for customers and personal teller station.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Received loan and utility payments, sending funds to correct destinations.
  • Calculated fees due, interest and change for customer transactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Handled various accounting transactions.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Handled up to 100 transactions daily.

Undergraduate Student Researcher

University Of Mary Washington
Fredericksburg, VA
09.2021 - 04.2022
  • Interpreted and analyzed research data to draw conclusions on outcomes.
  • Performed routine data analysis to correct and verify data entry.
  • Collaborated with 5 academic colleagues on areas of shared research interest such as Health Psychology and Childhood Development.
  • Prepared fact sheets, tables and graphs to summarize research results.
  • Used SPSS to perform qualitative and quantitative analysis of data.
  • Assessed data using scientific methods while following important specifications.
  • Compiled data in reports and other documents using Google Docs; Microsoft Word.
  • Completed designated tasks with efficiency and accuracy in order to support research objectives.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Planned, modified and executed research techniques, procedures and tests.
  • Noted participant contact information on forms and sheets.

Sales Associate

Kohl's Department Stores, Inc
Culpeper, VA
07.2016 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Worked in multiple departments, including Misses, Juniors, and Mens; Jewelry; Point of Sales; Customer Service
  • Solved customer challenges by offering relevant products and services.
  • Achieved perfect attendance and on-time record.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Completed orders and organized product deliveries to meet customer timetables.

Education

Bachelor of Science - Psychology

University of Mary Washington
Fredericksburg, VA
01.2019 - 05.2022

Associate of Science -

Germanna Community College
Fredericksburg, Virginia
05.2018

High School Diploma -

Orange County High School
Orange County, Virginia
06.2016

Skills

  • Complex Information Interpretation
  • Information Processing
  • Sorting and Filing
  • Multitasking
  • Discrepancy Resolution
  • MS Office Proficiency
  • Exceptional Customer Service
  • Excellent Communication Skills
  • Pleasant and Personable
  • Providing Feedback
  • Team Cooperation
  • Customer Service
  • Time Management
  • Verbal and Written Communication
  • Data Entry
  • Active Listening
  • Team Collaboration
  • Proofreading and Editing
  • Attention to Detail
  • Information Confidentiality
  • Math aptitude

Certification

  • CNP - Certified Notary Public

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Undergraduate Student Researcher

University Of Mary Washington
09.2021 - 04.2022

Bachelor of Science - Psychology

University of Mary Washington
01.2019 - 05.2022

Teller

Wells Fargo
06.2018 - Current

Sales Associate

Kohl's Department Stores, Inc
07.2016 - 01.2019

Associate of Science -

Germanna Community College

High School Diploma -

Orange County High School

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Linda Dick