Amber Garza
Plains,TX
Summary
Outgoing professional experienced in issue resolution and time management. Offers skills in schematics reading, knowledge of quality control and background in operating production machinery. Looking to put knowledge and abilities to good use in production position focused on working with strong team.
Overview
16
16
years of professional experience
Work History
Teller
Wells Fargo
Denver City, TX
12.2019 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Executive Assistant
Patrick Bailey Allstate
Lubbock, Texas
10.2017 - 05.2019
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Store Manager
TitleMax Title Loans
San Angelo, Texas
04.2015 - 10.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Customer Service Representative
Courtney Mccutchen Insurance
San Angelo, Texas
08.2012 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
DSP 2
San Angelo State Supported Living Center
San Angelo, TX
04.2009 - 08.2012
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
Customer Service Representative
SITEL Worldwide
San Angelo, TX
07.2005 - 01.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
GED -
Howard College
San Angelo, TX04.2005
Skills
- Discrepancy Resolution
- Process Monitoring
- Complex Information Interpretation
- Information Processing
- Risk Management Evaluations
- Compliance, Banking Laws and Regulations
- Excellent Communication Skills
- Exceptional Customer Service
Timeline
Teller
Wells Fargo
12.2019 - Current
Executive Assistant
Patrick Bailey Allstate
10.2017 - 05.2019
Store Manager
TitleMax Title Loans
04.2015 - 10.2017
Customer Service Representative
Courtney Mccutchen Insurance
08.2012 - 03.2015
DSP 2
San Angelo State Supported Living Center
04.2009 - 08.2012
Customer Service Representative
SITEL Worldwide
07.2005 - 01.2009
GED -
Howard College
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