Amanda Connors
Bellmawr,NJ
Summary
Dynamic Medical Assistant with extensive experience at Virtua Health System, skilled in patient care coordination and HIPAA compliance. Proven ability to enhance clinic workflow and reduce wait times through effective scheduling and insurance verification. Compassionate team player dedicated to delivering high-quality care and fostering strong patient relationships.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
Virtua Health System
Lumberton, NJ
02.2025 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring high-quality care delivery.
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Monitored vital signs and recorded patient histories, contributing to comprehensive care assessments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Improved clinical workflow with introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Self Employed
Self
Runnemede, NJ
02.2018 - Current
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Coordinated medication management to ensure adherence to prescribed schedules.
- Trained new caregivers on best practices for personal care and safety protocols.
- Fostered strong relationships with clients and families to enhance overall satisfaction with care services.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
Pharmacist Assistant
South Jersey Gastroenterology
Lumberton, NJ
05.2024 - 02.2025
- Managed inventory levels, ensuring availability of essential medications and supplies.
- Processed prescription orders accurately, contributing to efficient pharmacy operations.
- Educated patients on medication usage and potential side effects effectively.
- Collaborated with healthcare team to streamline patient care processes and improve service delivery.
- Utilized pharmacy management software for tracking prescriptions and inventory efficiently.
- Resolved customer inquiries regarding medications, enhancing patient satisfaction through support services.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
Patient Care Technician
DaVita
Willingboro, NJ
04.2006 - 08.2013
- Administered dialysis treatments to patients, ensuring adherence to safety protocols and best practices.
- Monitored patient vital signs and reported changes to healthcare team for timely intervention.
- Assisted in the preparation and maintenance of dialysis equipment, enhancing operational efficiency.
- Educated patients on home dialysis procedures and self-care techniques to promote independence.
- Trained new technicians on equipment usage, safety standards, and patient care protocols, fostering team development.
- Implemented quality control measures that improved compliance with health regulations and standards of care.
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Developed strong relationships with patients'' families through open communication channels and consistent updates on progress or setbacks in treatment plans.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
Patient Care Technician
Fresenius Medical Care NA
Princeton, NJ
09.2006 - 07.2013
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of treatment areas and equipment.
- Collaborated with nursing staff to develop individualized care plans based on patient needs.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Promoted a supportive environment for patients undergoing dialysis treatment through active listening and clear communication skills.
- Optimized patient outcomes by closely monitoring progress and making timely adjustments to treatment plans in consultation with healthcare professionals as necessary.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Educated patients on treatment protocols and self-care practices.
- Implemented infection control measures, enhancing overall patient safety standards.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Medical Receptionist
Private Practice
Moorestown, NJ
07.2004 - 09.2006
- Managed patient scheduling and appointment confirmations to optimize front desk operations.
- Processed patient intake forms and insurance information accurately for streamlined registration.
- Coordinated communications between healthcare providers, patients, and administrative staff to enhance service delivery.
- Implemented office procedures that reduced wait times and improved patient experience ratings.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
LICENSED PRACTICAL NURSE - LPN
Burlington County Institute of Technology
Medford, NJ06-2005
High School Diploma -
Rancocas Valley
Mount Holly, NJ06-2002
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- CPR
- Compassionate
- Maintaining confidentiality
- Insurance verification
- Patient care coordination
Certification
- RMA - Registered Medical Assistant
Timeline
Medical Assistant
Virtua Health System
02.2025 - Current
Pharmacist Assistant
South Jersey Gastroenterology
05.2024 - 02.2025
Self Employed
Self
02.2018 - Current
Patient Care Technician
Fresenius Medical Care NA
09.2006 - 07.2013
Patient Care Technician
DaVita
04.2006 - 08.2013
Medical Receptionist
Private Practice
07.2004 - 09.2006
LICENSED PRACTICAL NURSE - LPN
Burlington County Institute of Technology
High School Diploma -
Rancocas Valley