Amanda Conrad
Butler
Summary
I am looking to grow in a company that I feel is providing support and guidance to its staff. I want to continue to support an excellent staff in providing outstanding care and treatment to our current clients.
Overview
19
19
years of professional experience
Work History
Patient Care Manager
Cambridge Home Health
Ontario
06.2016 - Current
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Developed medical programs that promoted community health and research.
- Provided guidance and support to staff members on various aspects of patient care management.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Identified opportunities for improvement in processes related to patient flow, staffing models.
- Used motivational interviewing to educate, support and motivate change.
- Participated in the development and implementation of new policies for patient care services.
- Coordinated communication between physicians, nurses, and other health care professionals to provide comprehensive patient care.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Implemented strategies to improve client engagement and adherence to care plans.
- Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
- Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Ensured compliance with all federal, state, and local regulations governing client care and privacy.
- Explained policies, procedures and services to patients.
- Developed strategic initiatives aimed at increasing efficiency while maintaining high standards of quality patient care.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Communicated with patients with compassion while keeping medical information private.
- Assessed patients' needs, developed individualized plans of care, and monitored progress towards goals.
- Established collaborative relationships with external partners such as hospitals or clinics for referral purposes.
- Participated in continuing education and professional development activities to stay current with best practices in care management.
- Resolved customer complaints regarding patient care services in a timely manner.
- Evaluated staffing patterns against current census data to ensure adequate coverage at all times.
- Developed and implemented care management plan to address needs and goals.
- Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
- Protected patient data confidentiality in alignment with HIPAA protocols.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Ensured proper documentation of medical records in accordance with HIPAA guidelines.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Registered Nurse
Home Care Network
Worthington
08.2014 - 06.2016
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Administered medications, tracked dosages, and documented patient conditions.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Provided emotional support to patients and their families during difficult times.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
Registered Nurse
Brethren Care Village
Ashland
04.2006 - 08.2013
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Administered medications, tracked dosages, and documented patient conditions.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Monitored and managed various treatment and care interventions.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Actively participated in quality improvement initiatives within the department.
Education
Associate of Science - Nursing
North Central State College
Mansfield, OH06-2008
Skills
- Care plan development
- Patient assessment
- Regulatory compliance
- Electronic medical records
- Staff management
- Quality improvement
- Motivational interviewing
- Team collaboration
- Patient education
- Customer service
- Conflict resolution
- Teamwork and collaboration
- Nursing intervention adjustment
- CPR/AED
- Foley catheter management
- TPN and IV antibiotic administration and management of access device
- Ostomy education and management
Timeline
Patient Care Manager
Cambridge Home Health
06.2016 - Current
Registered Nurse
Home Care Network
08.2014 - 06.2016
Registered Nurse
Brethren Care Village
04.2006 - 08.2013
Associate of Science - Nursing
North Central State College