AMANDA CORDERO
Waco,TX
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
13
13
years of professional experience
Work History
Manager
Smoke N More
06.2021 - 11.2023
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Controlled costs to keep business operating within budget and increase profits.
FEMA Intake CSR
SSG
04.2021 - 10.2021
- Answered constant flow of victim calls with minimal wait times.
- Offered advice and assistance to victims, paying attention to special needs or wants.
- Helped large volume of victims every day with positive attitude and focus on customer satisfaction.
- Tracked victim service cases and updated service software with customer information.
Medical Records Retrieval Specialist
EMSI Examination Management Services
08.2010 - 12.2012
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Followed up with medical staff regarding missing information in patient records.
- Tracked and monitored requests for medical records release.
Education
High School Diploma -
Continental Academy
06.2003
Skills
- Account Updating
- Report Generation
- Information Security
- Data Entry
- Complaint Resolution
- Call Management
- Quality Assurance Controls
- Microsoft Excel
Timeline
Manager
Smoke N More
06.2021 - 11.2023
FEMA Intake CSR
SSG
04.2021 - 10.2021
Medical Records Retrieval Specialist
EMSI Examination Management Services
08.2010 - 12.2012
High School Diploma -
Continental Academy