Jennifer Lawson
Greenwood,SC
Summary
- OBJECTIVE To obtain a position in an administration field. Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines.
- Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over 20 years of related experience.
- Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
- Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
- Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Regional Switchboard Operator
10.2022 - Current
- Answering calls and transferring to correct departments
- Calling codes on PA system as directed for trauma calls.
Centralized Billing Office, LLC
11.2021 - 01.2022
- Responsible for Eligibility verification for all Medicaid Patients
- This is a, ] position to gain more knowledge of the Medical
- Billing Field.
Care Attendant
08.2004 - 12.2019
- Responsible for Daily care for Special Needs Individual
- Responsibilities are Daily Medicine intake, transporting to various Doctor’s appointments, Basic hygiene assistance as well as helping with laundry and light cleaning.
Home School Instructor
08.2014 - 06.2019
- Responsible for Lesson Planning, Testing, grading, planning and supervising Field Trips.
Office Receptionist
State Farm
07.2001 - 08.2003
- Responsible for payments on accounts, calling customers to remind them of appointments, filing, faxing, incoming phone calls, When the Agents where busy I also wrote policies.
Sales Floor, Stocker and sometimes Cashier
Walmart
06.1998 - 06.2001
Education
Piedmont Technical College
01.1999
Greenwood High School
05.1998
Skills
- Client Service
- Electronic Filing System
- Corporate Messaging
- Switchboard Management
- Telephone Reception
- Call Routing
- Message Documentation
- Appointment Setting
- Multi-Line Phone Systems
- Cash Register Operations
- Professional Communication
- PA Systems
Certification
- First Aid/CPR Certified
- CMT - Certified Medication Technician
Timeline
Regional Switchboard Operator
10.2022 - Current
Centralized Billing Office, LLC
11.2021 - 01.2022
Home School Instructor
08.2014 - 06.2019
Care Attendant
08.2004 - 12.2019
Office Receptionist
State Farm
07.2001 - 08.2003
Sales Floor, Stocker and sometimes Cashier
Walmart
06.1998 - 06.2001
Piedmont Technical College
Greenwood High School