AMANDA CRUZ
Dallas,TX
Summary
Dynamic professional specializing in immigration law and insurance sales, recognized for exceeding sales targets through strategic client engagement and needs assessments. Demonstrated success in managing visa documentation processes and increasing policy sales, driving business growth while ensuring compliance with legal standards and maintaining high customer satisfaction.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Immigration Legal Assistance/Licensed Insurance Agent
Vickery Cunningham Law Firm
DALLAS , TX
02.2020 - Current
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Developed and managed processes for coordinating documentation for immigrant and non-immigrant visa applications.
- Clarified visa rules and regulations to ensure compliance with Department of Labor and Department of State standards.
- Managed case files and organized legal documents for efficient retrieval.
- Calculated quotes and educated potential clients on insurance options.
- Advised clients on type and amount of insurance coverage based on detailed analysis of their circumstances.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Licensed Insurance Agent/Area Manager
LA Auto Insurance Agency
12.2017 - 12.2020
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Provided coverage option information to assist clients in protecting assets.
- Upsold additional products and services after identifying customer needs and requirements.
Assistant Property Manager
Wehner Multifamily Management
03.2017 - 11.2017
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Assistant Property Manager
Mandalay Apartments
04.2015 - 02.2017
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
Insurance Agent
Cancun Auto Insurance
12.2008 - 03.2013
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma -
Woodrow Wilson High School
Skills
- Customer Service
- Microsoft Office
- Office Administration
- Immigration Regulations
- Data Entry
- Administrative Support
- Regulatory Compliance
- Document Preparation
- Case Management
- Immigration Law Knowledge
- Insurance Consultation
- Client Relationship Management
Certification
- Limited Lines License
- Certified Notary Public in the state of Texas
LANGUAGES
English, Spanish
Timeline
Immigration Legal Assistance/Licensed Insurance Agent
Vickery Cunningham Law Firm
02.2020 - Current
Licensed Insurance Agent/Area Manager
LA Auto Insurance Agency
12.2017 - 12.2020
Assistant Property Manager
Wehner Multifamily Management
03.2017 - 11.2017
Assistant Property Manager
Mandalay Apartments
04.2015 - 02.2017
Insurance Agent
Cancun Auto Insurance
12.2008 - 03.2013
High School Diploma -
Woodrow Wilson High School