Amanda Cummings

Surprise,AZ

Summary

Dedicated and detail-oriented professional with a strong foundation in background screening, legal compliance, and operational leadership. Proven track record of streamlining processes, mentoring high-performing teams, and maintaining strict quality and compliance standards in remote and hybrid environments. Experienced in providing specialized occupational health support and coaching offshore teams to ensure accuracy and efficiency in complex criminal and occupational screenings. Committed to supporting organizational growth through effective leadership, process improvement, and exceptional service delivery.

Overview

years of professional experience

Certification

Work History

CSR Lead

KarmaCheck

10.2023 - Current

Trained and successfully implemented an offshore team to expand operational capacity and support business scalability.
Provided daily coaching to a specialized criminal and occupational health offshore team, ensuring performance and compliance standards are met.
Conduct high-level dispatching and adjudications for criminal records, sex offender registries, and global security watchlists.
Review complex criminal records, evaluating all dispositions including dismissed, deferred, guilty, and adjudication withheld.
Serve as a primary point of contact for high-volume client and candidate communications regarding occupational health services, employment and education verifications, and drug testing coordination
Consistently exceeded quality assurance and turnaround time (TAT) benchmarks while maintaining exceptional customer service standards in a remote operational environment.

Senior Client Care Specialist

AccuSearch, Inc.

Phoenix, AZ

10.2015 - 10.2023

Served as lead trainer for the Data Management Team, designing structured onboarding programs and monitoring new hire performance.
Led weekly departmental meetings and delegated responsibilities to improve workflow efficiency and ensure timely case completion.
Managed high-volume correspondence, responding to vendor, client, and court inquiries with accuracy and professionalism.
Processed and delivered accurate criminal and civil search results while maintaining strict adherence to legal and regulatory compliance.
Utilized macros and programming tools to automate manual processes and enhance document management efficiency.

Education

Some College (No Degree) - General Studies (Coursework)

Glendale Community College

High School Diploma -

E-Institude

Phoenix, AZ

01-2008

Skills

Leadership & Operations: Team Training and Mentorship, Offshore Team Management, Process Optimization, Conflict Resolution, Workflow Improvement
Compliance & Research: HIPAA Awareness Certified, Background Screening and Legal Compliance, Confidential Information Handling

Industry Systems: Cynergy, Concentra HUB, Slack, Notion, eScreen, ZenDesk, TazWorks, Westlaw, VendorComm
Productivity Tools: Microsoft Office Suite (Excel, Word, Outlook, Teams)

Websites

https://www.linkedin.com/in/amanda-cummings-89b88b31a/