Amanda Cusimano
Celina,TX
Summary
Dedicated and customer-focused professional with extensive experience delivering exceptional service in fast-paced environments. Skilled at building positive relationships, resolving customer concerns, and creating welcoming experiences for everyone. Strong team player with excellent communication, multitasking, and problem-solving abilities. Adaptable, dependable, and committed to maintaining high standards of safety, professionalism, and customer satisfaction. Enthusiastic about providing outstanding passenger experiences while contributing to a collaborative and service-oriented team.
Overview
9
9
years of professional experience
Work History
Customer Experience Supervisor
Delta Air Lines
Dallas, TX
08.2022 - Current
- Frontline for Delta reservations providing assistance for ticket purchases, cancellations, and modifications
- Handled escalated calls efficiently, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution
- Consistently met or exceeded performance goals
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints
Team Consultant
Fedex
Tampa, FL
08.2021 - 08.2022
- Communicated with customers daily to convey information regarding shipping times, insurance and delivery costs.
- Used scanners to track parcel information, condition or receipt.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
Team Member
Busch Gardens
Tampa, FL
06.2019 - 03.2020
- Followed all procedures regarding food safety to properly handle and preserve food.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Shift Leader
7-Eleven
St. Petersburg, FL
06.2017 - 03.2020
- Resolved customer complaints and reported issues to senior management.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
Education
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL05-2021
Skills
- Teamwork
- Passenger Assistance
- Conflict Resolution
- Time Management
- Customer Satisfaction
- Adaptability
- Effective Communication
- Multitasking in Fast-Paced Environments
Timeline
Customer Experience Supervisor
Delta Air Lines
08.2022 - Current
Team Consultant
Fedex
08.2021 - 08.2022
Team Member
Busch Gardens
06.2019 - 03.2020
Shift Leader
7-Eleven
06.2017 - 03.2020
Associate of Arts - Psychology
Hillsborough Community College