Amanda Daily
Antelope
Summary
Dedicated dispatcher with a strong focus on customer service, conflict resolution, and active listening. Proven ability to optimize response times and train new dispatchers effectively.
Overview
23
23
years of professional experience
Work History
Dispatcher
AMR
1041 Fee Dr
04.2003 - Current
- Managed communication between field personnel and medical teams to ensure accurate information flow.
- Oversaw routing and scheduling to optimize response times and reduce operational delays.
- Implemented process improvements that enhanced response times during peak call volumes.
- Trained new dispatchers on protocols, procedures, and system functionalities.
Education
High School Diploma -
Napa High
NapaSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatching procedures
- Prioritizing calls
- Conflict resolution
- Verifying coverage
- Multitasking and organization
- Record keeping
- Emergency protocols
- Radio communication
- Training new hires
Timeline
Dispatcher
AMR
04.2003 - Current
High School Diploma -
Napa High