Amanda Dasilva
Phoenix,AZ
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
23
23
years of professional experience
Work History
Owner
Dasilva Flooring
3021 S 65th Lane
08.2010 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions on what products plus services are needed.
- Trained and motivated employees to perform daily business functions and quality installations
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated forward-thinking, inclusive, and performance-driven company culture to lead industry innovations.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to employees.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Contact the customers to schedule estimates. Measure and show samples of materials to the customer
- Create estimates and invoices for customers.
- Coordinating that each project is completed in a timely manner.
- Purchasing material for each individual project.
- Help customers to decide on material and colors, such as vinyl, tile, and carpet
Adjustments
Wells Fargo & Company
2975 E Ocotillo RD
08.2006 - 08.2013
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine the a resolution for each claim
- Documented all investigation activity and presented reports to management.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Receiving and reviewing incoming work. Contact appropriate resources as needed
- Balance general ledger and wholesale accounts
- Research by using multiple resources and records
ATM Claims
Wells Fargo & Company
2975 E Ocotillo RD
10.2004 - 03.2006
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted in onboarding new claims processors to familiarize them with company procedures, policies, and processes.
- Managed workload and priorities to meet claims processing deadlines.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess claims
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Responded to customer inquiries, providing detailed explanations of claims processes.
- Identified and reported potential fraud or abuse related to claims to protect the system's integrity.
- Posted payments to accounts and maintained records.
- Review customer history of deposits and with draws
Photo Retrieval
Wells Fargo & Company
Phoenix, AZ
08.2000 - 10.2004
- Train new hires on the night shift. Training consisted of coaching and training employees to proper use of machines I.E Kodak and P.C
- Operated a photo department to scan items and process checks and deposit transactions.
- Assessed employees and examined order contents to identify processing requirements and timelines.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Performed opening and closing procedures to keep operations running smoothly.
- Utilized problem-solving techniques to resolve issues with photographic processing machines.
- Assisted with the operation of photographic processing machines and equipment to produce images and prints.
- Prepare Complex documents and learning packs
- Evaluate trainees provided feedback to my supervisor
- Several months handling supervisor duties, Which included receiving and reviewing incoming work, preparing and distributing work to team members.
Education
High School Diploma -
Camelback High School
Phoenix, AZ03.1997
Trade - Welding And Machinist
Metro Tech Vocational Institute
03.1997
Skills
- Contract Negotiation Expertise
- Key Partnership Cultivation
- Negotiation
- Sales Oversight
- Operational Analysis
- Operations Management
- Business Planning
- Bathroom Remodeling
- Financial Management
- Strategic Project Planning
- Executive Leadership
- Staff Management
- Project Estimating
- Payroll Preparation
- Sales Leadership
- Interior Renovations
- Leadership and People Development
- Profit and Loss Analysis
- Management Team Leadership
- Accounts Payable and Accounts Receivable
- Finance and Accounting Operations
Timeline
Owner
Dasilva Flooring
08.2010 - Current
Adjustments
Wells Fargo & Company
08.2006 - 08.2013
ATM Claims
Wells Fargo & Company
10.2004 - 03.2006
Photo Retrieval
Wells Fargo & Company
08.2000 - 10.2004
High School Diploma -
Camelback High School
Trade - Welding And Machinist
Metro Tech Vocational Institute