Professional Summary
Overview
Work History
Education
Skills
Timeline

Amanda Davis

Walgreens
NEWPORT,OR
10
years of professional experience

Dedicated customer service professional with strong skills in conflict resolution and cash handling. Committed to enhancing customer satisfaction and loyalty through effective problem-solving and active listening.

Work History

Customer Service Representative

6 Years 11 Months
Walgreens | 06.2005 - 05.2012
  • Cash handling.
  • Greeting customers.
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
  • Processed transactions accurately, ensuring compliance with company policies.
  • Developed and maintained strong relationships with customers, fostering loyalty and repeat business.
  • Monitored inventory levels to ensure product availability and timely restocking processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in training programs to enhance product knowledge and customer service.
  • Nightly tasks involving appropriate counting of registers.

Customer Service Representative

2 Years 3 Months
McDonald's | 05.2002 - 08.2004
  • Processed drive-thru orders efficiently, ensuring customer satisfaction and quick service and inside the restaurant
  • Cash handling
  • Cleaning

Education

- Psychology

Clackamas Community College | Oregon City, OR

High School Diploma

Sprague High School | Salem | 06-2002

- Psychology

Chemketa Community College | Salem | 01-2002

Skills

Customer service
Complaint handling
Problem resolution
Conflict resolution
Customer relations
Cash Handling
Stock management
Product promotion
Email communication
General knowledge of Word with ease of access to learn Excel
Critical thinking
Active listening
Word and Excel proficiency

Timeline

Customer Service Representative

Walgreens
06.2005 - 05.2012Read More

Customer Service Representative

McDonald's
05.2002 - 08.2004Read More

Clackamas Community College

from Psychology
Read More

Sprague High School

High School Diploma
Read More

Chemketa Community College

from Psychology
Read More
Amanda Davis