Amanda Dean Brown
Tifton,GA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Little Caesars
Tifton
07.2014 - Current
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed key performance indicators to measure effectiveness of operational processes.
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Created detailed reports on the performance of individual departments within operations.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Responded to information requests from superiors, providing specific documentation.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Managed scheduling, training and inventory control.
- Enforced federal, state, local and company rules for safety and operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Presented performance and productivity reports to supervisors.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Tift CO High School
Tifton05-2003
Skills
- Process improvement
- Regulatory compliance
- Performance metrics
- Inventory management
- Cash management
- Oversee daily and closing operations
- Managed 10 or more employees
- Managed up to 4 stores at a time sometimes
Certification
- Serve Safe Certified
Timeline
Operations Manager
Little Caesars
07.2014 - Current
High School Diploma -
Tift CO High School