Amanda Deatherage

• Managed front desk operations, ensuring smooth daily workflow and excellent customer service.
• Coordinated appointment scheduling and maintained accurate client records using CRM software.
• Assisted clients with inquiries, providing information about roofing services and company policies.
• Handled incoming calls efficiently, directing them to appropriate departments or personnel.

This company is Family ran. My husband and I started this company three years ago. We ran into health issues, Needing additional income.

• Resolved customer inquiries, ensuring satisfaction and loyalty through effective communication.
• Assisted in processing orders, maintaining accuracy and efficiency in data entry systems.
• Collaborated with team members to streamline workflows and improve response times.
• Provided product knowledge support during customer interactions, enhancing service quality.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Streamlined order processing by implementing efficient tracking systems to enhance accuracy.
• Mentored junior staff on customer service best practices, improving team performance and engagement.
• Analyzed customer feedback data to identify trends and inform service improvements.
• Managed escalated customer complaints, ensuring timely resolutions while maintaining satisfaction levels.
• Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
• Handling escalations for over Nine Hundred stores across The United States

• Implemented training programs for representatives, improving service quality and employee performance.
• Led team in resolving customer inquiries, enhancing satisfaction and loyalty.
• Coordinated cross-functional initiatives to enhance communication between departments and improve response times.
• Oversaw daily operations ensuring compliance with company policies and industry regulations.
• Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Employee of the month for eight months straight, till promotion into three different positions divided where I was needed daily.

• Supervised daily operations for customer service team, ensuring adherence to company policies and procedures.
• Developed training programs for new representatives, enhancing onboarding efficiency and knowledge retention.
• Implemented quality assurance measures, improving customer satisfaction ratings through consistent feedback loops.
• Resolved escalated customer complaints, utilizing conflict resolution techniques to achieve positive outcomes.
• Third Party vendor for multiple companies, Sales, Collections, Retention for products and services.