Amanda Delgado
Black Sheep Coffee
Dallas,TX
1
Certification
5
years of professional experience
Results-driven General Manager with 5+ years of experience leading high-performing teams in the coffee and culinary industry. Proven success in driving profitability, improving operations, managing budgets, and delivering exceptional customer experiences. Skilled in team development, process improvement, and creating efficient, customer-focused environments that achieve business goals. Representing the brand proudly and well
Work History
General Manager
7 Months- Oversee daily operations, ensuring high-quality customer service and efficient workflow management. Behind the bar and on the floor
- Manage inventory levels, ensuring optimal stock availability without excess waste or overstock. Weekly inventory
- Manage a diverse team of Baristas, Trained new hires
- Create schedules, hire staff, implement great structure
- Meet operational and financial goals while collaborating directly with operations management through regular meetings improving strong store performance and ongoing success.
- Stayed within weekly budget quotas including labor costs below 33%, average wait time 2.5 minutes.
General Manager
1 Year 8 Months- Oversaw daily operations. Led a team of five baristas, smooth workflow, exceptional customer service in adherence to company standards. Provided input on menu development, inventory for both the market and bar. Accounting meetings to align financial performance with operational goals. Maintain a clean, organized, and fully compliant environment that supports both efficiency and guest satisfaction.
Barista Manager
1 Year 4 Months- Supervised a team of three baristas, focusing on customer retention through efficient, high-quality service. Managed inventory and set up product yields for pastry cases and fresh sandwich offerings to ensure consistency, minimize waste, and support profitability.
Customer Service Relations
10 Months- Implemented customer service strategies to improve overall satisfaction and retention
- Resolved customer inquiries and complaints in a timely and professional manner
- Collaborated with cross-functional teams to ensure seamless communication and service delivery to customers
Education
No Degree - Culinary Arts
Diploma - Culinary Arts
Skills
Customer engagement
Scheduling
Leadership and training
Espresso expertise / Dialing in
Latte art
Creative menu curation
Certification
Texas Food Manager Certification
Food Handlers
Timeline
General Manager
Black Sheep Coffee
01.2026 - CurrentRead More
General Manager
Everyday Works Coffee
03.2024 - 11.2025Read More
Barista Manager
Sloane’s Annex @ The Amli Fountain Place
08.2022 - 12.2023Read More
Customer Service Relations
Chewy Pet Company
10.2021 - 08.2022Read More
El Centro College
No Degree from Culinary Arts
Read More
Duncanville High School
Diploma from Culinary Arts
Read More