Amanda De Los Reyes
Summary
Dedicated Guest Services Professional experienced in enhancing customer satisfaction through effective issue resolution and guest interactions. Managed reception operations in busy environments, demonstrating composure in high-stress situations while coordinating services with diverse teams. Balanced guest and business needs through strong organizational, multitasking, and communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Best Western Premier
Miami
12.2021 - 02.2022
- Greeted guests warmly upon arrival and checked them into rooms efficiently.
- Managed phone inquiries and provided accurate information about hotel services.
- Handled guest complaints with professionalism, ensuring a positive experience.
- Assisted in processing reservations through the hotel management system effectively.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Phone Operator
Pizza Hut
Miami
05.2015 - 11.2017
- Answered customer calls and provided accurate menu information.
- Maintained a professional demeanor while handling customer calls.
- Handled escalated customer complaints professionally and effectively.
- Assisted customers with special requests and dietary restrictions.
- Processed orders efficiently using point-of-sale system.
Education
South Miami Senior High School
Miami, FLSkills
- Guest relations
- Reservation management
- Hotel management software
- Customer service
- Complaint resolution
- Cash handling
- Time management
- Problem solving
- Team collaboration
- Listening skills
- Telephone etiquette
- Fluent in English and Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Associate
Best Western Premier
12.2021 - 02.2022
Phone Operator
Pizza Hut
05.2015 - 11.2017
South Miami Senior High School