Amanda DeLuca
Esse Health
3208 Sunrise Dr,MO
Summary
Dynamic Office Manager at Esse Health with a proven track record in enhancing operational efficiency and implementing effective scheduling systems. Skilled in customer service and staff management, I successfully reduced costs through strategic vendor negotiations and fostered a collaborative work environment, driving team productivity and compliance with organizational policies.
Work History
Office Manager
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Implemented scheduling systems to optimize staff assignments and patient appointments.
- Coordinated communication between departments to enhance collaboration and service delivery.
- Developed office policies that improved administrative processes and compliance standards.
- Trained new staff on office protocols and software applications for seamless integration.
- Managed inventory and procurement of office supplies, reducing costs through strategic vendor negotiations.
- Conducted performance evaluations, providing feedback to foster employee development and engagement.
- Led initiatives to streamline reporting processes, enhancing accuracy and timeliness of information shared across teams.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Certified Medical Assistant - Medical Assistant
Skills
Customer service
Office management
Organizational skills
Office administration
Customer relations
Clear oral/written communication
Billing
Scheduling and calendar management
Administrative support
Payroll processing
Document management
Clerical support
Credit and collections
Scheduling
Scheduling coordination
Staff management
Staff hiring
Employee training
Training and coaching
Policy implementation
Expense reporting
Business administration
Policy and procedure modification
Compliance monitoring
Information protection
Teamwork and collaboration
Attention to detail
Multitasking and organization
Verbal and written communication
Customer service management
Nurse Triage duties
Metrix
Timeline
Office Manager
Esse Health
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Missouri College
Certified Medical Assistant from Medical Assistant
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