Amanda DeOliveira
Plymouth,MA
Summary
Dynamic leader with a proven track record at Ecolux Cleaning Services, enhancing company performance through strategic initiatives and fostering a culture of teamwork and accountability. Skilled in customer service and decision-making, I excel in creating strong client relationships and driving operational excellence. Achieved higher staff retention rates by prioritizing integrity and team motivation.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Vellox Construction Corp
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
Aesthetician
Gisela's Beauty Center And Spa
05.2021 - 03.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
Managing Director
Ecolux Cleaning Services
05.2017 - 02.2020
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Secretary
ABC Cleaner
12.2011 - 12.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
Bachelor Of Arts - Psychology
Lesley University
Cambridge, MAAssociate Of Arts And Sciences - Psychology
Bunker Hill Community College
Charlestown, MA05.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Goal setting
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Aesthetician
Gisela's Beauty Center And Spa
05.2021 - 03.2024
Managing Director
Ecolux Cleaning Services
05.2017 - 02.2020
Secretary
ABC Cleaner
12.2011 - 12.2016
Assistant Manager
Vellox Construction Corp
Bachelor Of Arts - Psychology
Lesley University
Associate Of Arts And Sciences - Psychology
Bunker Hill Community College