Christina McBride
Baytown
Summary
Seek a position that closely identifies with the skill set that I have acquired while providing HIPPA compliant and quality patient care.
Empathetic Patient Satisfaction Ambassador known for high productivity and efficient task completion. Specialize in patient communication, satisfaction tracking, and service recovery strategies. Excel in active listening, empathy, and problem-solving to enhance patient experiences and ensure high levels of satisfaction.
Overview
8
8
years of professional experience
Work History
Receptionist
Eagle Chiropractic And Massage
Mont Belvieu
10.2023 - Current
- Greeted patients warmly and assisted with their check-in process.
- Managed appointment scheduling using electronic health record systems.
- Coordinated patient communications regarding appointments and billing inquiries.
- Maintained a clean and organized reception area to enhance patient experience.
- Processed patient intake forms and LOA information efficiently.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Facilitated communication between patients and healthcare providers to enhance satisfaction.
- Collaborated with staff to identify areas for improvement in patient care.
- Assisted in resolving patient complaints through effective problem-solving strategies.
Care Attendant/Concierge
RCM Senior Living
01.2020 - 12.2020
- Direct phone calls to the management team for future and current residents.
- Handling office correspondence for the leadership team.
- Ushered residents to and from activities, appointments, and different entities.
- Schedule physician and other care visits needed for residents.
- Gather resident information needed to ensure visits are successful.
Care Attendant/Receptionist
The Waterford at Baytown
01.2018 - 01.2020
- Assisting with care coordination for residents.
- Greeting new residents and ensuring residents’ needs are met.
- Coordinating visits for residents to their different physician offices.
- Ensuring that call Covid guidelines are followed for incoming visitors.
Front Desk/Referral Clerk
Liberty Dayton Medical Clinic
03.2017 - 01.2018
- Welcoming patients and directing them throughout the visit.
- Answering, transferring, and making calls on behalf of office employees and patients.
- Maintaining and ordering clinic and office supplies.
- Insurance verification to ensure patient billing is accurate for both the clinic and patient.
- Utilizing various scheduling blocking methods to maintain an orderly clinical rotation.
- Starting and completing referral process for patients with other interdisciplinary providers.
Education
Medical Assistant -
Lee College
TX02.2017
Skills
- Electronic health records
- Appointment scheduling
- Patient communication
- Data entry
- Customer service
- Problem solving
- Attention to detail
- Team collaboration
- Patient care coordination
- Correspondence management
- Interpersonal skills
- Microsoft office
Hobbies and Interests
When I am not caring for patients, I love to spend time with family, reading, and shopping.
References
- Amanda Kay LVN, 281-683-8572
- Remy Richard CNA, 281-838-9595
- Tereasa Mathews, 936-334-2708
Timeline
Receptionist
Eagle Chiropractic And Massage
10.2023 - Current
Care Attendant/Concierge
RCM Senior Living
01.2020 - 12.2020
Care Attendant/Receptionist
The Waterford at Baytown
01.2018 - 01.2020
Front Desk/Referral Clerk
Liberty Dayton Medical Clinic
03.2017 - 01.2018
Medical Assistant -
Lee College