Amanda Dilks
Lincoln,NE
Summary
Customer service, worked at home. High school graduate. First Aid and CPR certified. School bus driver CDL Class C driver. Worked in a school district. Obtained food handling certification.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Early Head Start Teacher
Community Action of Lancaster & Saunders County
07.2024 - Current
- Preparing the classroom
- For babies aged 0-3 years
- Attending home visits and paperwork
- Helping the center
- Working extended care
- Teaching babies how to start solid foods and walking
- Playing inside and outdoors
- Feeding babies bottles and using a daily meal record for families
- Labeling and daily sign in/out
- Maintaining a daily next bottle/next diaper change on our classroom white board
- Ensuring children are actively supervised and accounted for.
Headstart Associate Teacher
Community Action of Lancaster & Saunders Counties
05.2024 - Current
- Teaching children how to prepare for kindergarten
- Assisting with classroom preparation and lesson plans
- Attending all required training and being present
- Ensuring up to date first aid and CPR
- Working in a team setting with children aged 3-5 years
- CDA.
Warehouse Associate
Schneider Electric
12.2023 - 05.2024
- Aiding the production and inspection of circuit breakers.
Assistant Teacher
Nek
09.2020 - 03.2022
- Assisting whenever needed with whomever needs my help
- Working with the Teaching Staff on lesson plans
- Completing KDHE hours as required for furthering educational purposes
- CPR trained and certified
- CDL driver, transporting children back and forth driving a bus to and from for pickup and dropoff times
- Including field trips when needed
- Assisting in the kitchen to provide quality food and food services for children ages 3-5
- Working with a wide range of staff to assist in and meet children's early childhood development needs
- Mandated Reporter
- Trained in conscious discipline and trauma educated
- Working with 3-5 age grouped children, ensuring active supervision and offering assistance whenever it may be needed
- Maintaining ratio
- Cleaning
- Organizing
- Preparation.
Photographer
Inter-state Studios
01.2019 - 09.2020
- Working as a team, and independently as a unit to properly set up equipment and take school pictures for children enrolled within our district (138)
- Including setting up the background & lighting
- Making sure lighting is set to correct settings
- Start up exposure testing and posing children for pictures, depending on season, to ensure a great expression while taking our best images
- Working with a Cannon camera for white balancing
- Moving equipment, loading and unloading.
Customer Service Representative
The Results Co
06.2019 - 01.2020
- Working with customers to assist with daily operations in newly modeled vehicles and current technologies to assist with 911 for emergency situations
- Aiding with activation of services for SOS in vehicles, assisting with enrollment and explanations of availability as well as comparabilities with the vehicles and their remote functionalities/features.
Food Service Supervisor
Lansing Correctional (Aramark)
03.2019 - 04.2019
- Supervising multiple inmates to ensure productive work activities
- Assisting with locks and correct meal management, including menu items
- Aiding wherever necessary to properly serve the prison, each cell block at a time.
Production Support Specialist
Hallmark
10.2018 - 01.2019
- Productively aiding the automation process for packing and palletizing orders for wrapping paper
- Working in additional departments as needed
- Utilizing the proper machinery for different company needs to meet orders on time
- Hand packing wrapping paper rolls into boxes and ensuring the proper count for each box
- Taping boxes
- Labeling boxes with the right labels per customer request
- Cleaning the work area for the next shift to come in
- Explaining what is going on for the next shift
- Recycling wastes correctly
- Working with an adaptability to meet the needs of the company as requested.
Production Associate
Heatron
07.2017 - 06.2018
- Inspecting fresenius heaters and aiding with the production of other heating elements when prompted
- Finishing production, including cutting wire, stripping wiring, and sleeving
- Marking each heater with a systemized serial number
- Bubble testing, resistance testing, dielectric testing
- Potting each heating element to ensure it is airtight with epoxy
- Taking heaters to the electropolishing room
- Saudering
- Preparing heating elements for shipping
- Ensuring correct counting to accurately provide each order on time
- Documentation.
Engagement Expert
Synchrony Financial
06.2015 - 06.2017
- Delivering world class customer service for retail credit cards
- Answering inbound calls
- Making an appearance for seminars and all necessary meetings
- Obtaining new retail clients
- Knowing basic credit procedures
- Assisting customers to ensure first call resolution
- Worked at home.
Cashier
Dillons
11.2013 - 01.2014
- Assisting customers with locating items when prompted
- Assisting where necessary in the bakery, frozen and stocking departments
- Cleaning the store
- Managing the cash register and with different payment types, such as check or debit/credit cards
- Processing transactions and knowing produce item numbers
- Bagging and categorizing merchandise in the store
- Using the pricing tool.
Team Member
Burger King
08.2013 - 10.2013
- Stocking inventory
- Maintaining the cash register
- Assisting with customer demands
- Taking orders
- Delivering orders
- Cleaning the store behind the registers and in the lobby
- Multi-tasking.
Advanced Customer Service Representative
Armed Forces Bank
03.2011 - 06.2013
- Answering inbound and outbound calls
- Assisting customers with their checking, savings, Retirement and Certificates of Deposit accounts
- Helping to resolve complications or questions in regards to discrepancies
- Informing customers of changes in policies and/or procedures
- Maintaining confidentiality with financial information
- Verification
- Customer Service.
Team Member
Wendys
07.2009 - 01.2011
- Productively assisting where necessary
- Helping other team members with customer demands
- Taking orders and handling the register
- Preparing foods, bagging orders in the lobby and in drive through
- Maintaining front lobby and closing
- Closing the store
- Multi-tasking
- Delivering orders in a timely fashion.
Education
James Madison High School
Norcross, GA01.2015
Ashworth College
Norcross, GA01.2014
Skills
Excellent communication
Certification
- First Aid Certification
- CDL
- CPR Certification
- Food Handler Certification
Timeline
Early Head Start Teacher
Community Action of Lancaster & Saunders County
07.2024 - Current
Headstart Associate Teacher
Community Action of Lancaster & Saunders Counties
05.2024 - Current
Warehouse Associate
Schneider Electric
12.2023 - 05.2024
Assistant Teacher
Nek
09.2020 - 03.2022
Customer Service Representative
The Results Co
06.2019 - 01.2020
Food Service Supervisor
Lansing Correctional (Aramark)
03.2019 - 04.2019
Photographer
Inter-state Studios
01.2019 - 09.2020
Production Support Specialist
Hallmark
10.2018 - 01.2019
Production Associate
Heatron
07.2017 - 06.2018
Engagement Expert
Synchrony Financial
06.2015 - 06.2017
Cashier
Dillons
11.2013 - 01.2014
Team Member
Burger King
08.2013 - 10.2013
Advanced Customer Service Representative
Armed Forces Bank
03.2011 - 06.2013
Team Member
Wendys
07.2009 - 01.2011
James Madison High School
Ashworth College
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