Amanda Dilks
Lincoln,NE
Summary
Customer service, worked at home. High school graduate. First Aid and CPR certified. School bus driver CDL Class C driver. Worked in a school district. Obtained food handling certification.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Early Head Start Teacher
Community Action of Lancaster & Saunders County
Lincoln, NE
07.2024 - Current
- Preparing the classroom
- For babies aged 0-3 years
- Attending home visits and paperwork
- Helping the center
- Working extended care
- Teaching babies how to start solid foods and walking
- Playing inside and outdoors
- Feeding babies bottles and using a daily meal record for families
- Labeling and daily sign in/out
- Maintaining a daily next bottle/next diaper change on our classroom white board
- Ensuring children are actively supervised and accounted for.
Headstart Associate Teacher
Community Action of Lancaster & Saunders Counties
Lincoln, NE
05.2024 - Current
- Teaching children how to prepare for kindergarten
- Assisting with classroom preparation and lesson plans
- Attending all required training and being present
- Ensuring up to date first aid and CPR
- Working in a team setting with children aged 3-5 years
- CDA.
Warehouse Associate
Schneider Electric
Lincoln, NE
12.2023 - 05.2024
- Aiding the production and inspection of circuit breakers.
Assistant Teacher
Nek
Lansing, KS
09.2020 - 03.2022
- Assisting whenever needed with whomever needs my help
- Working with the Teaching Staff on lesson plans
- Completing KDHE hours as required for furthering educational purposes
- CPR trained and certified
- CDL driver, transporting children back and forth driving a bus to and from for pickup and dropoff times
- Including field trips when needed
- Assisting in the kitchen to provide quality food and food services for children ages 3-5
- Working with a wide range of staff to assist in and meet children's early childhood development needs
- Mandated Reporter
- Trained in conscious discipline and trauma educated
- Working with 3-5 age grouped children, ensuring active supervision and offering assistance whenever it may be needed
- Maintaining ratio
- Cleaning
- Organizing
- Preparation.
Photographer
Inter-state Studios
Bonner Springs, KS
01.2019 - 09.2020
- Working as a team, and independently as a unit to properly set up equipment and take school pictures for children enrolled within our district (138)
- Including setting up the background & lighting
- Making sure lighting is set to correct settings
- Start up exposure testing and posing children for pictures, depending on season, to ensure a great expression while taking our best images
- Working with a Cannon camera for white balancing
- Moving equipment, loading and unloading.
Customer Service Representative
The Results Co
Raytown, MO
06.2019 - 01.2020
- Working with customers to assist with daily operations in newly modeled vehicles and current technologies to assist with 911 for emergency situations
- Aiding with activation of services for SOS in vehicles, assisting with enrollment and explanations of availability as well as comparabilities with the vehicles and their remote functionalities/features.
Food Service Supervisor
Lansing Correctional (Aramark)
Lansing, KS
03.2019 - 04.2019
- Supervising multiple inmates to ensure productive work activities
- Assisting with locks and correct meal management, including menu items
- Aiding wherever necessary to properly serve the prison, each cell block at a time.
Production Support Specialist
Hallmark
Leavenworth, KS
10.2018 - 01.2019
- Productively aiding the automation process for packing and palletizing orders for wrapping paper
- Working in additional departments as needed
- Utilizing the proper machinery for different company needs to meet orders on time
- Hand packing wrapping paper rolls into boxes and ensuring the proper count for each box
- Taping boxes
- Labeling boxes with the right labels per customer request
- Cleaning the work area for the next shift to come in
- Explaining what is going on for the next shift
- Recycling wastes correctly
- Working with an adaptability to meet the needs of the company as requested.
Production Associate
Heatron
Leavenworth, KS
07.2017 - 06.2018
- Inspecting fresenius heaters and aiding with the production of other heating elements when prompted
- Finishing production, including cutting wire, stripping wiring, and sleeving
- Marking each heater with a systemized serial number
- Bubble testing, resistance testing, dielectric testing
- Potting each heating element to ensure it is airtight with epoxy
- Taking heaters to the electropolishing room
- Saudering
- Preparing heating elements for shipping
- Ensuring correct counting to accurately provide each order on time
- Documentation.
Engagement Expert
Synchrony Financial
Merriam, KS
06.2015 - 06.2017
- Delivering world class customer service for retail credit cards
- Answering inbound calls
- Making an appearance for seminars and all necessary meetings
- Obtaining new retail clients
- Knowing basic credit procedures
- Assisting customers to ensure first call resolution
- Worked at home.
Cashier
Dillons
Leavenworth, KS
11.2013 - 01.2014
- Assisting customers with locating items when prompted
- Assisting where necessary in the bakery, frozen and stocking departments
- Cleaning the store
- Managing the cash register and with different payment types, such as check or debit/credit cards
- Processing transactions and knowing produce item numbers
- Bagging and categorizing merchandise in the store
- Using the pricing tool.
Team Member
Burger King
Nebraska City, NE
08.2013 - 10.2013
- Stocking inventory
- Maintaining the cash register
- Assisting with customer demands
- Taking orders
- Delivering orders
- Cleaning the store behind the registers and in the lobby
- Multi-tasking.
Advanced Customer Service Representative
Armed Forces Bank
Leavenworth, KS
03.2011 - 06.2013
- Answering inbound and outbound calls
- Assisting customers with their checking, savings, Retirement and Certificates of Deposit accounts
- Helping to resolve complications or questions in regards to discrepancies
- Informing customers of changes in policies and/or procedures
- Maintaining confidentiality with financial information
- Verification
- Customer Service.
Team Member
Wendys
Leavenworth, KS
07.2009 - 01.2011
- Productively assisting where necessary
- Helping other team members with customer demands
- Taking orders and handling the register
- Preparing foods, bagging orders in the lobby and in drive through
- Maintaining front lobby and closing
- Closing the store
- Multi-tasking
- Delivering orders in a timely fashion.
Education
James Madison High School
Norcross, GA01.2015
Ashworth College
Norcross, GA01.2014
Skills
Excellent communication
Accurate and detailed
Professional phone etiquette
Social Media knowledge
Customer Service Oriented
First Aid & CPR
Works well under pressure
CDL
Attention to detail
Warehouse Experience
Flexible
Teacher
Work at home Experience
Photographer
Childcare
Experience working with students
Childhood development
Experience with children
Preschool experience
Early childhood education
Classroom experience
Certification
- First Aid Certification
- CDL
- CPR Certification
- Food Handler Certification
Timeline
Early Head Start Teacher
Community Action of Lancaster & Saunders County
07.2024 - Current
Headstart Associate Teacher
Community Action of Lancaster & Saunders Counties
05.2024 - Current
Warehouse Associate
Schneider Electric
12.2023 - 05.2024
Assistant Teacher
Nek
09.2020 - 03.2022
Customer Service Representative
The Results Co
06.2019 - 01.2020
Food Service Supervisor
Lansing Correctional (Aramark)
03.2019 - 04.2019
Photographer
Inter-state Studios
01.2019 - 09.2020
Production Support Specialist
Hallmark
10.2018 - 01.2019
Production Associate
Heatron
07.2017 - 06.2018
Engagement Expert
Synchrony Financial
06.2015 - 06.2017
Cashier
Dillons
11.2013 - 01.2014
Team Member
Burger King
08.2013 - 10.2013
Advanced Customer Service Representative
Armed Forces Bank
03.2011 - 06.2013
Team Member
Wendys
07.2009 - 01.2011
James Madison High School
Ashworth College