Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Dilley

Geneva

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Honeybee's and Domino's. Proven ability to enhance guest engagement and resolve conflicts effectively, while managing teams to achieve departmental goals. Experienced in cash handling and fostering a collaborative work environment.

Overview

13
13
years of professional experience

Work History

Server

Honeybee`s
01.2019 - 09.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Manager

Dominos
01.2013 - 09.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Education

High School Diploma -

Madison High School
Madison, OH

High School Diploma -

Auburn Career Center
Concord, OH

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Honeybee`s
01.2019 - 09.2025

Manager

Dominos
01.2013 - 09.2018

High School Diploma -

Madison High School

High School Diploma -

Auburn Career Center

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