Amanda Dodson
Summerville,SC
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Medical Biller
Swain Family Chiropractic
05.2023 - Current
- Verified insurance of patients to determine eligibility.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records for more than 150 patients.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Billed $300,000 annually and applied to patient accounts.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
Office Manager
Swain Family Chiropractic
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Corresponded routinely with lawyers for 25 personal injury cases and formalized case notes for legal purposes
- Routinely wrote professionally for the Chiropractor
- Proofread and edited company website
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained, and updated filing systems for paper and electronic documents.
- Managed office inventory
Chiropractic Assistant
Swain Family Chiropractic
07.2021 - 01.2023
- Answered phones to respond to customer questions, provide information and schedule appointments for 120 patients.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared two examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
School District Financial Assistant
Dorchester District 2
08.2018 - 07.2020
- Reconciled accounts and resolved variances.
- Supported clients' needs by providing timely responses to inquiries regarding account status or transactions processed.
- Improved cash flow management by regularly tracking receivables and payables of more than 1 million dollars annually.
- Increased financial accuracy by diligently maintaining and updating financial records.
Education
Bachelor of Arts - English
Colorado State University-Pueblo
Pueblo, CO05.2011
High School Diploma -
Pueblo West High School
Pueblo West, CO05.2007
Skills
- Clear oral/written communication
- Computer Skills
- Skilled in Microsoft Word, Excel, Outlook
- Critical Thinking
- Proactive and Self-Motivated
- Proofreading
- Social Media experience
- Research proficiency
Timeline
Medical Biller
Swain Family Chiropractic
05.2023 - Current
Office Manager
Swain Family Chiropractic
01.2023 - Current
Chiropractic Assistant
Swain Family Chiropractic
07.2021 - 01.2023
School District Financial Assistant
Dorchester District 2
08.2018 - 07.2020
Bachelor of Arts - English
Colorado State University-Pueblo
High School Diploma -
Pueblo West High School
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