AMANDA DOHERTY
Athens,USA
Summary
Proven leader in customer service management, excelling in complaint resolution and customer relations, notably at Walmart. Skilled in streamlining support processes, achieving significant improvements in customer satisfaction. Expertise in documentation and reporting, leading teams to exceed targets through strategic planning and effective problem-solving. Demonstrates exceptional organizational skills and empathy, fostering loyalty and trust.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
Wayfair
10.2023 - Current
- Trained and experienced on RPOps and STOps program's.
- Customer Relations
- Customer Focus
- Call center experience
- Customer Complaint Resolution
- Problem Resolution
- Documentation And Reporting
Co Manager
RaceTrac Petroleum Inc.
10.2021 - 10.2023
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
Fresh Food Manager
Sam's Club
10.2018 - 10.2021
- Implemented product sampling programs that drove increased consumer trial and purchase intent for new offerings
- Trained and led team of 15 department team members
- Reduced food waste through effective inventory management and timely product rotation
- Conducted regular price audits to maintain competitive pricing within the market
- Maintained compliance with health code standards
- Maintained a clean, safe, and sanitary work environment according to health department guidelines
Customer Service Manager
Walmart
07.2010 - 10.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma -
Clarke Central High School
Athens, GA05.2001
Skills
- Customer Service
- Problem resolution
- Customer complaint resolution
- Outstanding communication skills
- Empathetic and genuine
- Active listening
- Data entry
Profile - Boldprofile
True
Timeline
Customer Service Agent
Wayfair
10.2023 - Current
Co Manager
RaceTrac Petroleum Inc.
10.2021 - 10.2023
Fresh Food Manager
Sam's Club
10.2018 - 10.2021
Customer Service Manager
Walmart
07.2010 - 10.2018
High School Diploma -
Clarke Central High School
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