Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Donald

South Burlington,VT

Summary

Dynamic and dedicated hospitality professional with extensive experience at Texas Roadhouse Restaurant. Expert in mixology and inventory management, I excel in delivering exceptional service and resolving conflicts effectively. Committed to maintaining high sanitation standards while fostering team collaboration to enhance customer satisfaction and drive sales.

Experienced bartender with extensive hands-on expertise in precise drink preparation and measurement techniques. Strong creative skills complemented by up-to-date knowledge of menu offerings. Committed to delivering exceptional customer service to foster customer loyalty.

Reliable Bartender with background in both high-volume and intimate bar settings. Skills include mixology, customer service, cash handling, inventory management and team collaboration. Known for creating unique cocktails that enhance dining experience and increase customer satisfaction. Proven ability to improve bar operations and contribute to business growth.

Overview

12
12
years of professional experience

Work History

Bartender/Restaurant Server

Texas Roadhouse Restaurant
Williston, Vermont
08.2019 - Current
  • Maintained adequate supply of ice in bins and coolers throughout shift.
  • Executed opening and closing responsibilities, including restocking supplies.
  • Welcomed customers, and delivered exceptional customer service.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Assisted in setting up the bar for service shift.
  • Resolved customer complaints in a professional manner.
  • Developed good working relationships with fellow employees through effective communication.

Office Assistant

Green Mounatin Cab
Williston, Vermont
04.2018 - 08.2019
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Assisted in the development and implementation of office policies and procedures.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Assisted in onboarding new employees by providing orientation materials and training resources.

Bartender/Server

Applebees, Black Bear Diner
SOUTH BURLINGTON, VT
03.2013 - 04.2018
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Processed payments accurately and efficiently with POS system.
  • Attended regular training sessions to stay updated on new products or trends.
  • Assisted in setting up the bar for service shift.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Resolved customer complaints in a professional manner.

Education

High School Diploma -

Burlington High School
Burlington, VT
06-2010

Skills

  • Service excellence
  • Mixology techniques
  • POS system operation
  • Inventory management
  • Alcohol safety compliance
  • Culinary menu proficiency
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Sanitation practices
  • Sales skills
  • Problem solving
  • Time management
  • Hospitality and accommodation

Timeline

Bartender/Restaurant Server

Texas Roadhouse Restaurant
08.2019 - Current

Office Assistant

Green Mounatin Cab
04.2018 - 08.2019

Bartender/Server

Applebees, Black Bear Diner
03.2013 - 04.2018

High School Diploma -

Burlington High School

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